Concierge / Breakfast Attendant

Concord Hospitality Enterprises; Lansing (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Concierge-Breakfast Attendant and be the welcoming face for guests each morning! This role is crucial in creating a memorable experience, where your friendly demeanor and customer service skills will shine. You will engage with guests, provide helpful local information, and ensure a clean and inviting dining atmosphere. With a strong emphasis on teamwork and respect, this innovative firm values its associates and offers a supportive environment for growth. If you have a passion for hospitality and enjoy making others smile, this opportunity is perfect for you!

Benefits

Medical/Dental/Vision Plans

Life Insurance

401K Options

Tuition Assistance

Discounted Room Rates

Training & Development Opportunities

Career Advancement Opportunities

Qualifications

• Passion for serving others and creating memorable guest experiences.
• Ability to engage with guests and provide information about the area.

Responsibilities

• Maintain cleanliness in dining and service areas.
• Provide prompt and professional service to guests.
• Restock food and supplies to ensure consistent service.

Skills

Customer Service

Communication Skills

Proactive Attitude

Knowledge of Local Attractions

Job description

Description

We are hiring a Concierge-Breakfast Attendant.

Love serving others? Making someone smile? Great at giving restaurant and entertainment advice as well as directions in your area? The hotel concierge is an important role at any full-service hotel in providing the guest with the total “Guest Experience.” You are the go-to person the guest will come to for ideas on how to make their visit the most it can be, and you – armed with the knowledge of the area's best expected attractions – makes their stay memorable for years to come.

Pay scale: $15-$16/hour.

We are looking for people that have a passion to serve others! Working at our morning breakfast means you are many times the first greeting our guest receives in the day. Your friendly smile and cheerful customer service attitude sets the tone for our guests to enjoy what the day brings to them. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive, and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility, this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Role Responsibilities:

1. Maintaining a clean dining room, service area, and food and beverage hallways (depending on hotel design).
2. Provide professional, competent, and prompt service with attention to guest needs.
3. Arrive to work in uniform with a smile and “Can-do” attitude.
4. Restock food and supplies as needed to ensure consistent service.
5. Continuous cleaning of area to provide all guests the same experience regardless of their breakfast arrival.
6. Be knowledgeable on the general area and engage in conversation with guests on plans for the day. Be a source of information on area needs such as grocery shopping, post office, highways, and entertainment.
7. Communicate to management any guest concerns that need to be addressed.

Benefits (Full Time Associates only):

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones, and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued, and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations. If this is you, we want you to contact us... Now!

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Equal Opportunity Employer