Lobby Attendant

Concord Hospitality Enterprises; Grand Rapids (MI); On-site; USD 28,000 - 36,000; Full time

Job summary

An established industry player in hospitality is looking for a dedicated Hotel Lobby Attendant to join their team. This role involves maintaining cleanliness and order in lobby and public spaces, ensuring guest satisfaction through exceptional service. The ideal candidate thrives in a dynamic environment and enjoys being active throughout the day. With a strong commitment to quality and a supportive company culture, this position offers opportunities for personal development and career advancement. If you are passionate about hospitality and want to be part of a fun team, this position is for you.

Benefits

Medical/Dental/Vision Plans

Life Insurance

401K Options

Tuition Assistance

Discounted Room Rates

Training & Development

Career Advancement Opportunities

Qualifications

• Ability to maintain cleanliness in lobby and public areas.
• Strong customer service skills to assist guests with requests.

Responsibilities

• Ensure overall cleanliness of lobby areas and public restrooms.
• Assist with guest requests and maintain pool and spa areas.

Skills

Cleaning

Customer Service

Time Management

Attention to Detail

Job description

Description

We are hiring Hotel Lobby Attendant.

Housekeeping is the perfect job for someone who likes to clean, enjoys being active throughout the day, likes to make customers happy through their work, and thrives in a self-managed work situation. We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Our Lobby Attendant is responsible for maintaining the lobby and public space areas, as assigned by management, in a clean and orderly condition according to standard procedures in a safe, accident-free manner.

RESPONSIBILITIES

1. Overall cleanliness of lobby areas: Clean all fingerprints off glass doors, Registration Desk and run vacuum cleaner.
2. Public Restrooms: Clean sink, toilet, mop floor - replenish supplies as needed.
3. Pool Area: Replenish supplies as needed, take out all the trash, clean glass doors and any residue from the tables. Check water level in the Spa and check bromine level.
4. Exercise Room: Clean all mirrors, wipe all equipment, take out trash, run vacuum cleaner, clean glass doors.
5. Water flowers for the entire outside of hotel (if applicable).
6. Guest Laundry: Clean washer/dryer, table, mop floor as needed.
7. Help with excessive laundry when required.
8. General cleaning of offices and Front Office areas.
9. General cleaning of Associate break room.
10. Associate bathroom: Clean sink, toilet, mop the floor. Replenish toilet paper and paper towels as needed.
11. Communicate changes in suite status with the Front Desk.
12. Assist the Chief Engineer in resolving guest complaints concerning the Maintenance Department.
13. Deliver cribs, roll-away beds and various related items to suites as requested by supervisor or guest. Making notations on various logs where these amenities have been delivered - i.e. cribs and roll-away beds locations must be recorded in the Log Book at the Front Desk.
14. Responsible for knowing hotel emergency procedures.
15. Accommodate guest special requests courteously.
16. Answer guest questions regarding Residence Inn and local area facilities and services.
17. Ensure swimming pool and spa maintenance duties are performed according to manufacturer specifications and local Health Department Regulations.

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only)

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market.

Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work-life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality