Lync Admin

Radiant Info Systems Ltd.; Moline (IL); On-site; USD 70,000 - 90,000; Full time

Job summary

A global information technology firm is looking for a technical support specialist to assist and provide direction to a global team. You will manage project and support tasks, participate in an on-call support rotation, and automate tasks through scripting. The ideal candidate will hold a degree in IT or Engineering and possess excellent communication and collaboration skills. Familiarity with Microsoft Lync and scripting experience is also desired.

Qualifications

• Assist and provide technical direction to a global team.
• Manage project and support task tracking.
• Participate in a 24/7 on-call support rotation.

Responsibilities

• Provide guidance on technical processes.
• Respond to support requests as needed.
• Automate tasks through scripting.

Skills

Technical direction

Project management

Scripting

Collaboration

Communication

Education

Degree in Information Technology or Engineering

Tools

Microsoft Lync

PowerBuilder scripting

Windows Servers

Job description

Qualifications

• Assist and provide technical direction to a global team
• Be responsible for project and support task tracking, process execution and metrics for supported technologies
• Provide guidance and recommendations regarding technical processes and procedures
• Identify learning opportunities for global team members through projects and technical tasks
• Participate in a 24 hour, 7 day per week, on‑call support rotation
• Respond to support requests received via shared mailbox as needed
• Apply system changes and infrastructure upgrades as needed
• Manage elements of the current infrastructure to ensure high availability and optimal performance in an integrated environment
• Maintain a strong collaborative relationship with business partners in support of business strategies
• Automate tasks through scripting
• Participate in and/or manage small to medium sized projects
• Desired experience in one or more of the following areas:
  • Experience implementing and supporting Microsoft Lync; including VOIP, and conferencing
  • Scripting and/or Coding experience
  • Familiarity with change management
  • Knowledge and Administration of Windows Servers
• A strong candidate will have:
  • Excellent verbal and written skills
  • Experience with PowerBuilder scripting
  • Degree in an Information Technology, Engineering discipline or equivalent experience

Additional Information

All your information will be kept confidential according to EEO guidelines.