Luxury Wellness Patient Coordinator — PTO & Discounts

AURAE MedSpa LLC; Mount Pleasant (SC); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

PTO

Employee discounts on retail

Job summary

AURĀE Modern Medical + Spa is seeking a patient-focused Patient Coordinator to manage front-door operations and patient flow, from check-in to check-out. You will support clinicians by preparing rooms, handling scheduling, and ensuring a seamless patient experience in a luxury wellness setting.

The role blends clinical support with guest services, requiring calm composure, strong communication, and a hospitality mindset to uphold AURĀE’s standards.

Qualifications

• Bachelor’s Degree in a relevant field or 2+ years in medical industry.
• Flexible availability, including weekends and some holidays.
• Genuine interest in Medical Aesthetics or integrative wellness.
• Highly organized with strong attention to detail and ability to multitask.
• Excellent verbal and written communication; professional, warm, on-brand.
• HIPAA awareness preferred.
• Current BLS/CPR certification or willingness to obtain before start.

Responsibilities

• Greet clients warmly and create a calm, polished first impression.
• Manage scheduling, confirmations, cancellations, and rebooking with providers.
• Prepare and reset treatment rooms, ensuring supplies per procedure requirements.
• Assist NPs, RNs, and Estheticians with patient flow throughout the day.
• Escort patients to treatment rooms and ensure intake forms and consents are complete.
• Maintain accurate patient records and intake documentation.
• Answer questions about AURĀE services and direct patients to the right provider.
• Process service, retail, and membership transactions; report overages/shortages.

Skills

Customer service

Communication

Organization

HIPAA awareness

BLS/CPR

Education

Bachelor’s Degree in a relevant field

Tools

EMR/EHR platforms

Scheduling software

Job description

AURĀE Modern Medical + Spa is seeking a patient-focused Patient Coordinator to manage front-door operations and patient flow, from check-in to check-out. You will support clinicians by preparing rooms, handling scheduling, and ensuring a seamless patient experience in a luxury wellness setting.

The role blends clinical support with guest services, requiring calm composure, strong communication, and a hospitality mindset to uphold AURĀE’s standards.