Luxury Watch Service Coordinator

Brinker Manufacturing Jewelers Inc; Evansville (IN); On-site; USD 38,000 - 52,000; Full time

Job summary

Brinker’s Jewelers in Evansville, IN is seeking a Watch Department Coordinator to act as the central hub for customer communication, repairs, and department logistics.

You will handle repair timelines, parts orders, and vendor coordination, while educating sales staff on service processes. A meticulous, customer-focused professional who thrives in a fast-paced luxury setting will excel.

Qualifications

• Previous retail or luxury retail experience is required or highly preferred.
• Strong written and verbal communication skills are essential.
• Excellent organization and follow-through with attention to detail.
• Ability to manage multiple customer repairs and deadlines concurrently.
• Comfortable interacting with customers, craftspeople, and vendors.

Responsibilities

• Serve as primary contact for customers with watches undergoing service or repair.
• Communicate repair estimates, timelines, delays, and completions clearly.
• Coordinate between customers, sales associates, watchmakers, and vendors.
• Document repairs, parts orders, estimates, approvals, and service history.
• Assist with basic watch services and maintenance within training limits.
• Maintain secure, organized inventory and display of watch merchandise.

Skills

Communication skills

Organization

Attention to detail

Customer service

Time management

Professionalism

Tools

POS software

Repair-tracking systems

Inventory systems

Job description

Brinker’s Jewelers in Evansville, IN is seeking a Watch Department Coordinator to act as the central hub for customer communication, repairs, and department logistics.

You will handle repair timelines, parts orders, and vendor coordination, while educating sales staff on service processes. A meticulous, customer-focused professional who thrives in a fast-paced luxury setting will excel.