Watch Department Lead: Service & Coordination

brinkersjewelers; Evansville (IN); On-site; USD 42,000 - 60,000; Full time

Job summary

Brinker’s Jewelers in Evansville, IN is seeking a Watch Department Coordinator to serve as the central point of contact for customers and the shop team. You will manage service communications, parts orders, and documentation to ensure smooth repairs and secure inventory handling.

The ideal candidate has luxury retail experience, excellent communication skills, and meticulous organizational abilities. This role emphasizes proactive updates, collaboration with sales and watchmakers, and adherence

Qualifications

• Previous retail, luxury retail, jewelry, customer service, hospitality, or similarly customer-facing experience.
• Strong written and verbal communication skills.
• Exceptional organization and follow-through.
• High attention to detail and accuracy.
• Comfortable managing multiple customer jobs and deadlines simultaneously.
• Ability to communicate confidently with customers when delivering repair delays or service requirements.
• Comfortable working collaboratively with sales professionals, craftspeople, vendors, and management.
• Ability to handle valuable merchandise responsibly and consistently follow security procedures.
• Basic computer proficiency and ability to learn point-of-sale, repair-tracking, inventory, and vendor-ordering systems.
• Professional appearance and demeanor appropriate for a luxury retail environment.

Responsibilities

• Serve as a primary contact for customers with watches undergoing service or repair.
• Communicate repair estimates, service recommendations, expected completion dates, delays, and completed repairs clearly.
• Proactively contact customers when a repair timeline changes rather than waiting for customers to request an update.
• Help customers understand repair recommendations and next steps in approachable language.
• Coordinate communication between customers, sales associates, watchmakers, and outside service providers.
• Ensure completed watches are properly documented, prepared, and ready for customer pickup.
• Assist with sending and receiving watches from outside repair facilities and manufacturers.
• Verify incoming parts and completed outside repairs for accuracy before closing out the job.
• Monitor open repairs and identify stalled jobs or overdue timelines for follow-up.
• Help maintain an organized inventory of commonly used watch parts and supplies.
• Follow all security, inventory-control, and vault procedures without exception.
• Serve as a knowledgeable resource for the sales team regarding watch service and turnaround times.
• Educate sales associates on watch-related topics and department procedures.
• Maintain clear communication between the sales floor and craftsmen performing watch work.
• Assist with basic watch services within training, including strap changes, sizing, batteries, and spring bars.

Skills

Customer service

Written and verbal communication

Organizational skills

Attention to detail

Multitasking

Customer-facing problem solving

Team collaboration

Security awareness

Tools

POS systems

Repair-tracking software

Inventory systems

Vendor-ordering systems

Job description

Brinker’s Jewelers in Evansville, IN is seeking a Watch Department Coordinator to serve as the central point of contact for customers and the shop team. You will manage service communications, parts orders, and documentation to ensure smooth repairs and secure inventory handling.

The ideal candidate has luxury retail experience, excellent communication skills, and meticulous organizational abilities. This role emphasizes proactive updates, collaboration with sales and watchmakers, and adherence