Luxury Watch & Jewelry Repair Coordinator

Kerns Fine Jewelry; Burlingame (CA); On-site; USD 75,000 - 100,000; Full time

Job summary

Kerns Fine Jewelry is looking for a Repair Coordinator-Watch and Jewelry in Burlingame, CA. This full-time role will involve managing the repair processes for luxury timepieces and jewelry, ensuring quality service delivery while maintaining exceptional client interactions.

The ideal candidate will have a background in luxury retail or jewelry along with strong organizational skills and attention to detail. A salary range of $75,000-$100,000 is offered for this position, which fosters a client-focused service environment.

Qualifications

• Previous experience in luxury retail, jewelry, or customer service.
• Strong attention to detail and accuracy in documentation.
• Experience in Jewelry Evaluation is preferred.

Responsibilities

• Coordinate repair services for luxury watches and jewelry.
• Manage repair orders and communicate updates to clients.
• Perform quality control checks and support service-to-sales opportunities.

Skills

Attention to detail

Communication skills

Client-focused service mindset

Organizational abilities

Education

Education in Gemology (GIA or AGS)

Tools

POS systems

CRM systems

Repair tracking systems

Job description

Kerns Fine Jewelry is looking for a Repair Coordinator-Watch and Jewelry in Burlingame, CA. This full-time role will involve managing the repair processes for luxury timepieces and jewelry, ensuring quality service delivery while maintaining exceptional client interactions.

The ideal candidate will have a background in luxury retail or jewelry along with strong organizational skills and attention to detail. A salary range of $75,000-$100,000 is offered for this position, which fosters a client-focused service environment.