Luxury Wardrobe Advisor – Bespoke & Ready-to-Wear

JCPenney; Fairfax (VA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k) with company match

Associate discount on Catalyst Brands

Job summary

JCPenney in Fairfax, VA seeks a luxury client advisor to deliver bespoke and ready-to-wear experiences with a high-touch approach. You will build lasting client relationships, provide expert wardrobe guidance, and reflect the brand's sophistication in every interaction.

Responsibilities include in-store and appointment consultations, growing the Made-to-Measure business, taking measurements, tailoring guidance, and maintaining exceptional service while achieving sales targets.

Qualifications

• 2+ years of experience in luxury fashion, suiting, or high-end retail.
• Strong understanding of men's and/or women's tailoring, fit, and fabrics.
• Proven ability to build and maintain long-term client relationships (clienteling experience required).
• Exceptional communication and presentation skills, with a natural ability to connect with discerning clientele.

Responsibilities

• Provide a personalized, high-touch experience to every client, understanding their lifestyle, fit preferences, and wardrobe needs.
• Develop and maintain an active client book through relationship building, outreach, and consistent follow-up.
• Offer expert advice on luxury suiting, tailoring, and style coordination to help clients build timeless wardrobes.
• Conduct wardrobe consultations and styling sessions both in-store and by appointment.
• Grow the Made-to-Measure business by cultivating and driving sales of custom clothing through expert client consultation: deliver an elevated experience that encompasses fabric consultation, measurement taking, fit evaluation, and trim and styling guidance; leverage deep product knowledge and refined client engagement skills to build lasting relationships and achieve custom clothing sales targets.
• Confidently assist clients in close proximity to take measurements and adjust fit and styling.
• Achieve and exceed individual and store sales goals through exceptional service and product knowledge.
• Manage the full clienteling process - from initial introduction to post-sale follow-up and long-term relationship cultivation.
• Maintain visual and operational excellence within the boutique, ensuring the environment reflects the brand's standards.
• Stay informed on seasonal collections, fabric selections, and industry trends to confidently educate clients.
• Collaborate with tailors and production teams to ensure a perfect fit and seamless client experience.
• Represent the brand with professionalism, discretion, and authenticity at all times.

Skills

Clienteling

Relationship building

Tailoring knowledge

Sales goals

Communication

Tools

CRM systems

POS systems

Job description

JCPenney in Fairfax, VA seeks a luxury client advisor to deliver bespoke and ready-to-wear experiences with a high-touch approach. You will build lasting client relationships, provide expert wardrobe guidance, and reflect the brand's sophistication in every interaction.

Responsibilities include in-store and appointment consultations, growing the Made-to-Measure business, taking measurements, tailoring guidance, and maintaining exceptional service while achieving sales targets.