Luxury Client Advisor - Bespoke Styling & Fit

Brooks Brothers; Boston (MA); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

Term life insurance

Paid vacation/holidays

401(k) with Company match

Employee discount

Job summary

Catalyst Brands in Boston, MA seeks a luxury fashion professional to deliver a high-touch client experience, focusing on bespoke Made-to-Measure and ready-to-wear guidance. You will build lasting relationships, understand lifestyle needs, and provide expert wardrobe consultations in-store and by appointment.

Ideal candidates have 2+ years in luxury fashion with tailoring knowledge, strong clienteling, and polished presentation.

Qualifications

• 2+ years of experience in luxury fashion, suiting, or high-end retail.
• Strong understanding of men's and/or women's tailoring, fit, and fabrics.
• Proven ability to build and maintain long-term client relationships (clienteling experience).
• Exceptional communication and presentation skills with discerning clientele.
• High attention to detail and a polished appearance.
• Proficiency in CRM and POS systems; manage a personal client book.
• Flexibility to work retail hours, including evenings and weekends.

Responsibilities

• Provide a personalized, high-touch experience to every client.
• Develop and maintain an active client book through relationship building, outreach, and consistent follow-up.
• Offer expert advice on luxury suiting, tailoring, and style coordination to help clients build timeless wardrobes.
• Conduct wardrobe consultations and styling sessions in-store and by appointment.
• Grow the Made-to-Measure business by cultivating and driving sales of custom clothing through expert client consultation.
• Confidently assist clients in taking measurements and adjusting fit and styling.
• Achieve and exceed individual and store sales goals through exceptional service and product knowledge.
• Manage the full clienteling process from initial introduction to post-sale follow-up and long-term relationship cultivation.
• Maintain visual and operational excellence within the boutique, ensuring the environment reflects the brand's standards.
• Stay informed on seasonal collections, fabric selections, and industry trends to confidently educate clients.
• Collaborate with tailors and production teams to ensure a perfect fit and seamless client experience.
• Represent the brand with professionalism, discretion, and authenticity at all times.

Skills

Luxury fashion

Tailoring knowledge

Clienteling

Communication

Attention to detail

Professional appearance

CRM proficiency

Flexible hours

Tools

CRM systems

POS systems

Job description

Catalyst Brands in Boston, MA seeks a luxury fashion professional to deliver a high-touch client experience, focusing on bespoke Made-to-Measure and ready-to-wear guidance. You will build lasting relationships, understand lifestyle needs, and provide expert wardrobe consultations in-store and by appointment.

Ideal candidates have 2+ years in luxury fashion with tailoring knowledge, strong clienteling, and polished presentation.