Director of Operations

Dayglo Presents; New York (NY); On-site; USD 140,000 - 200,000; Full time

Job summary

Dayglo Presents in Manhattan seeks a Director of Operations to lead restaurant, bar, and venue operations. You will coordinate scheduling, staffing around the show calendar, and keep the venue running smoothly during high-volume nights and tight turnarounds, while upholding the artistic vision and guest experience.

You will own budgeting and P&L, implement SOPs, partner with Sales and Marketing on audience development and fundraising, and oversee HR policies and monthly management meetings to

Qualifications

• Bachelor’s degree or equivalent.
• 8+ years of operations experience in F&B or venue settings.
• Strong leadership with ability to manage diverse teams.

Responsibilities

• Oversee restaurant, bar, and venue operations.
• Coordinate scheduling and staffing around show calendar.
• Partner with GM and staff to support artistic vision and mission.
• Manage budgeting, P&L, and approvals.
• Lead monthly management meetings and SOP implementation.
• Collaborate with Sales and Marketing on audience development and fundraising.
• Oversee HR policies and emergency plans.

Skills

Leadership

Operations management

Budgeting & P&L

Staff development

Analytical thinking

Education

Bachelor’s degree

Tools

POS systems

Job description

The Concept

A new venue is bringing an elevated live music and dining experience to a storied space in Manhattan, one that has previously played host to celebrated food and jazz institutions. This concept prioritizes exceptional musical curation, artful interior design, and state of the art acoustics. The food and beverage program promises to be among the finest of any concert venue in the country.

This exciting new venture comes from a respected name in live entertainment, known for a portfolio of beloved music venues across the country, in partnership with the estate of a legendary musical icon. The space will celebrate that artist's eclectic legacy and heritage, drawing from a rich blend of cultural roots, regional upbringing, and a deep connection to jazz, Americana, and world music. This will be a welcoming space for music lovers and artists of all kinds and an innovative experience in live concert venues.

Job Description

This role requires an operations leader who understands the rhythm of a live music venue as much as a restaurant. The ideal candidate can oversee restaurant, bar, and venue operations in tandem, coordinate scheduling and staffing around the show calendar, and keep the business running smoothly through high volume nights and compressed turnaround windows. The Director of Operations will be responsible for budgeting and P&L management, scheduling and operational approvals, point of sale systems, and coordination of special events, all while supporting the artistic vision and mission of the venue alongside the General Manager and the rest of the staff.

The Director of Operations is also responsible for the financial and administrative backbone of the organization, including partnering with Sales and Marketing on audience development, fundraising, and public relations initiatives, and leading monthly meetings for upper and lower-level management. They must understand the philosophy of the owner and adhere to all company policies, and will implement standard operating procedures, emergency evacuation plans, and HR policies with professionalism, consistency, and care for both staff and guests.

Responsibilities

• Oversee restaurant, bar, and venue operations
• Assist with overseeing all administrative and operational aspects of the organization
• Work closely with the General Manager, all venue Managers, Human Resources, and administrator, to support the artistic vision and mission of the venue
• Assist in planning and monitoring budget, track income and spending
• Work with Sales and Marketing to develop and carry out marketing, fundraising, and audience development, and public relations initiatives and strategies
• Coordinate special events
• Scheduling, ordering, and all operational approvals
• P&L management
• Point of sale system maintenance
• Prepare monthly meetings for upper and lower-level management
• Implement standard operating plans, emergency evacuation plans and HR policies for staff and clients

Qualifications

• Decisive and persuasive but not an “ego” driven individual
• Leads by example and is “hands on” with the ability to see the big picture
• Must have the flexibility to adapt to different situations and to think on their feet
• Must be a measured thinker and have first-rate analytical skills
• Natural leader whose strengths and style complement the existing team
• Can positively affect the culture, external image, and inspire performance
• Bachelor’s degree from an accredited university
• 8+ years of experience in operations in an F&B or venue operations setting
• Passionate about the hospitality industry, food and live music