Luxury Guest Experience Manager

Evolution Parking and Guest Services; Charleston (SC); On-site; USD 65,000 - 95,000; Full time

Job summary

Evolution Parking & Guest Services is seeking a Guest Services Manager to oversee all parking operations, including valet services, while upholding Forbes guest service standards and prioritizing client relationships. The role requires motivating and managing staff, budgeting, systems management, safety, scheduling, and payroll duties.

The manager will maintain our luxury guest service reputation, develop strong client ties, and lead the team through peak periods, training, onboarding, and

Qualifications

• Associates Degree or higher preferred.
• 2+ years in a management role.
• Experience in valet parking operations.

Responsibilities

• Oversee valet parking operations and ensure team adherence to standards.
• Maintain Forbes guest service standards and prioritize client relationships.
• Monitor safety, training, staffing, payroll and scheduling for the team.
• Track budget, revenue, and performance metrics; drive improvements.
• Represent Evolution on the floor during peak hours to lead the team.
• Collaborate with hotel clients to maximize revenue opportunities and client satisfaction.

Skills

Customer service

Client relationship management

Communication skills

Organizational skills

Team leadership

Problem solving

Education

Associates Degree

High School Diploma or GED

Tools

HRIS ADP

Job description

Evolution Parking & Guest Services is seeking a Guest Services Manager to oversee all parking operations, including valet services, while upholding Forbes guest service standards and prioritizing client relationships. The role requires motivating and managing staff, budgeting, systems management, safety, scheduling, and payroll duties.

The manager will maintain our luxury guest service reputation, develop strong client ties, and lead the team through peak periods, training, onboarding, and