Luxury Valet Cashier & Guest Service Specialist

Omni Hotels & Resorts; Dallas (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Omni Hotels & Resorts in Dallas seeks a Valet Cashier to deliver exceptional guest service and process valet transactions across the hotel front drive, cashier booth, and event pay stations.

The role requires friendly communication, accuracy in payments, and the ability to handle fast-paced events while maintaining professionalism. Flexible scheduling is needed, including nights, weekends, and holidays.

Qualifications

• Must have excellent communication skills.
• Previous customer service experience required, in hospitality strongly preferred.
• Must be able to work well under pressure, in a fast-paced environment.
• Must have flexible availability, including days, nights, weekends and holidays.
• Ability to stand for extended periods, up to 8 hours, and work outdoors.

Responsibilities

• Greet guests in a friendly and professional manner.
• Answer questions and resolve basic customer concerns promptly.
• Provide clear instructions to guests regarding valet procedures, pricing, and validations.
• Accurately process valet parking payments using cash, credit/debit cards, room charges, and hotel POS systems.
• Perform basic administrative tasks such as filing, data entry, reporting, and record-keeping.
• Communicate with supervisors regarding discrepancies or issues.
• Operate front drive podium, cashier booths and portable pay stations.
• Manage customer lines efficiently while maintaining accuracy and professionalism.
• Adapt to high-volume, fast-paced event environments.
• Coordinate with valet attendants and event staff to ensure smooth operations.
• Follow event-specific procedures, schedules, and protocols.
• Follow company security policies guidelines.
• Maintain a clean and organized work area in all assigned locations.

Skills

Communication

Customer service

Stamina under pressure

Tools

POS systems

Job description

Omni Hotels & Resorts in Dallas seeks a Valet Cashier to deliver exceptional guest service and process valet transactions across the hotel front drive, cashier booth, and event pay stations.

The role requires friendly communication, accuracy in payments, and the ability to handle fast-paced events while maintaining professionalism. Flexible scheduling is needed, including nights, weekends, and holidays.