Lux Travel Designer: Bespoke Itineraries, Elite Service

Fairygodboss; Heathrow (FL); On-site; USD 50,000 - 75,000; Full time

Job summary

Chase Travel is seeking a Luxury Travel Advisor (Reserve Travel Designer) to design and book high-end itineraries, delivering white-glove service. You will collaborate with clients to tailor destinations, transportation, accommodations, and dates, creating seamless end-to-end experiences.

The role emphasizes exceptional customer service, meeting deadlines, and driving bookings, with opportunities for growth in a dynamic, collaborative team.

Qualifications

• Minimum 2 years of experience as a Travel Advisor, Agent, or Consultant, specializing in luxury travel.
• Deep understanding of the luxury travel market and high-end client expectations.
• Exceptional phone, written, and consultative customer service skills with a focus on white-glove service.
• Demonstrate Chase Travel Servicing values: Confident, Observant, Responsible, Exceptional.
• Positive, professional, and collaborative spirit with curiosity and passion for travel.
• Strong organizational skills, keen attention to detail, and ability to multi-task and resolve problems.
• Impeccable listening skills, willingness to learn, and ability to work independently and within a team.
• Build effective relationships within the team and across colleagues.
• Understand, prioritize, and manage multiple complex customer needs and requests with strong time management.
• Deliver creative, comprehensive vacation itineraries that drive customer value.
• Lead through transformation with a strong growth mindset and passion for career development.

Responsibilities

• Research, design, and book tours, cruises, travel packages, and customized travel programs, creating seamless end-to-end itineraries.
• Collaborate with customers to understand needs and preferences, advising on destinations, transportation, travel dates, accommodations, costs, and benefits.
• Drive customer experience metrics (NPS/OSAT, booking conversion, service quality) by delivering exceptional service in every interaction.
• Offer comprehensive travel solutions to ensure each travel component is thoughtfully integrated for a seamless experience.
• Utilize Chase Travel tools and platforms to manage reservations, flights, ground transportation, and payment collection efficiently.
• Engage with team members, colleagues, and suppliers to stay current on travel trends and destinations, enhancing confidence in recommendations.
• Coordinate with support groups to deliver a personalized, high-touch customer experience.
• Maintain accurate documentation of all customer interactions and data in required tools.
• Ensure commitments and deadlines are met by following up and following through to meet service level agreements (SLAs).
• Advise customers proactively on travel options, benefits, and costs to maximize satisfaction and value.
• Integrate service excellence into every customer engagement, consistently exceeding expectations.

Skills

Luxury travel

White-glove service

Customer service

Multitasking

Time management

Job description

Chase Travel is seeking a Luxury Travel Advisor (Reserve Travel Designer) to design and book high-end itineraries, delivering white-glove service. You will collaborate with clients to tailor destinations, transportation, accommodations, and dates, creating seamless end-to-end experiences.

The role emphasizes exceptional customer service, meeting deadlines, and driving bookings, with opportunities for growth in a dynamic, collaborative team.