Luxury Travel Concierge for Elite Advisors

Ultimate Jet Vacations; Peru (IL); On-site; USD 34,440 - 55,104; Full time

Benefits offered by this job

Industry-leading pay

Professional growth

Supportive environment

Job summary

Ultimate Jet Vacations in the United States is seeking a Luxury Concierge to support our luxury travel advisors and ensure seamless bookings for clients. You will build itineraries, coordinate experiences, perform quality checks on flights and hotels, and update travelers with detailed guides.

Native English, 2+ years in luxury travel, and reservation-systems experience are required; this is a contractor role with growth opportunities.

Qualifications

• 2+ years of luxury travel experience, whether through a luxury agency or a DMC (Destination Management Company).
• Native English fluency, both written and spoken, with excellent email etiquette.
• Experience using reservation management systems as well as Google Drive applications (Doc, Sheets, etc).
• Detail-oriented, with a passion for managing intricate bookings and travel logistics.
• Strong interpersonal and customer service skills, with a service-first mindset.

Responsibilities

• Pre‑Booking & Confirmation: Build itineraries to UJV standards and act as the main client contact post-booking. Provide essential travel details (guides, packing lists, visas) and manage client inquiries via email and phone to ensure prompt, accurate resolution.
• Concierge Services: Work alongside the Luxury Travel Advisor to coordinate personalized travel arrangements, including excursions, transfers, dining, spa treatments, and other itinerary specializations. Ensure all bookings align with client preferences and update itineraries as needed.
• Quality Control: Perform multiple quality checks on all bookings (flights, accommodations, transfers) to ensure accuracy and a smooth guest experience. Prepare and deliver final travel documents to clients or advisors.
• Service‑First Approach: Maintain a service-first mindset, staying up-to-date with travel recommendations and ensuring every client request is addressed efficiently to meet or exceed expectations.
• Project & Document Management: Keep travel guides, vendor databases, and additional resources like dining guides up-to-date, contributing to enhanced client experiences and maintaining service excellence.
• Perform additional tasks assigned by the manager and/or their designees.

Skills

Luxury travel experience

Native English fluency

Reservation systems experience

Attention to detail

Interpersonal skills

Tools

Reservation management systems

Google Drive

Job description

Ultimate Jet Vacations in the United States is seeking a Luxury Concierge to support our luxury travel advisors and ensure seamless bookings for clients. You will build itineraries, coordinate experiences, perform quality checks on flights and hotels, and update travelers with detailed guides.

Native English, 2+ years in luxury travel, and reservation-systems experience are required; this is a contractor role with growth opportunities.