Luxury Suites Supervisor — Lead Premium Service

Delaware North; Nashville (TN); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Weekly pay

Training and development opportunities

Employee discounts

Flexible work schedules

Job summary

Delaware North Sportservice at Bridgestone Arena in Nashville, Tennessee, is hiring a full-time Premium Services Supervisor to lead a team of attendants and ensure luxury suites are clean, stocked, and ready for game day. You will train staff on standards, resolve guest issues with the manager, and handle cash and inventory while delivering exceptional guest experiences in a fast-paced environment.

Shift details include days, evenings, events, holidays, and weekends, and the ideal candidate has

Qualifications

• Minimum of 2 years of supervisory experience in front‑of‑house restaurant or foodservice position, in a high volume environment, required.
• Previous experience with a POS system.
• Excellent guest service skills.
• Strong time management and organizational skills; ability to direct the work activities of several associates simultaneously and plan ahead.
• Good leadership and training skills; ability to teach others as well as delegate tasks.
• Basic math skills; ability to accurately account for cash and inventory.

Responsibilities

• Supervises and coordinates premium club, suite, or restaurant staff, including training on company and departmental standards and providing constructive and corrective feedback as needed.
• Analyzes and resolves problems with associates, guests, and the operation with the assistance of the Food and Beverage Manager.
• Learn and be comfortable with all food and beverage menu items to effectively complete financial transactions and answer guests’ questions.
• Maintain a clean, organized, stocked and safe area. Immediately reports any low inventory and safety and maintenance issues to the Premium Coordinator.
• Completes and assists staff with opening and closing duties as outlined according to departmental standards.

Skills

Supervisory experience

POS system

Guest service skills

Time management

Organizational skills

Leadership and training

Cash handling

Inventory management

Tools

POS system

Job description

Delaware North Sportservice at Bridgestone Arena in Nashville, Tennessee, is hiring a full-time Premium Services Supervisor to lead a team of attendants and ensure luxury suites are clean, stocked, and ready for game day. You will train staff on standards, resolve guest issues with the manager, and handle cash and inventory while delivering exceptional guest experiences in a fast-paced environment.

Shift details include days, evenings, events, holidays, and weekends, and the ideal candidate has