Luxury Style Advisor - Premium Retail with Commission

SmartRecruiters, Inc.; San Ramon (CA); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Complimentary Club membership

Industry-leading commission

Job summary

Equinox in California seeks energetic Style Advisors to deliver premium customer experiences in‑shop, drive monthly sales, and maintain an upscale environment. You will assist customers with fit and style, process transactions, and help with merchandising while upholding exceptional service standards.

The role emphasizes active engagement, strong communication, and reliability. Compensation includes a base hourly rate with commission opportunities and complimentary club membership.

Qualifications

• Minimum of 1 year in customer service or related experience.
• High School diploma or GED required.
• Enthusiastic, energetic and personable.
• Experience in a customer service or retail setting preferred.
• Excellent verbal and written communication skills.
• Honesty and personal integrity.
• Strong time management and organizational skills.

Responsibilities

• Immediately greet all customers as they enter the Shop.
• Provide courteous, attentive service throughout the Shop including at fitting room, on sales floor and at checkout.
• Handle all returns/exchanges courteously and professionally.
• Achieve monthly sales goals (individual and contribution to store monthly goal).
• Ask questions of each customer to help determine their needs.
• Suggest items to meet the customer’s needs.
• Communicate information to the customer about the quality, style, fabric and fit of the merchandise.
• Suggest additional items the customer may be interested in.
• Thank every customer for visiting the shop regardless of why they came in.
• Successfully complete register and Style Advisors training.
• Keep the Shop neat, clean and organized at all times.
• Use proper phone etiquette and greeting at all times.
• Follow up on all customer requests and return customer phone calls in a timely manner.
• Properly fold and size all merchandise.
• Keep window displays current with newest merchandise.
• Keep stock space clean and organized.
• Participate in all shop contests.
• Refer non-member customers to a Membership Advisor.
• Communicate effectively with Shop Manager on all customer service issues.
• Work effectively with all staff members.
• Other duties as assigned

Skills

Customer service

Retail experience

Excellent communication

Energetic and personable

Education

High school diploma/GED

Job description

Equinox in California seeks energetic Style Advisors to deliver premium customer experiences in‑shop, drive monthly sales, and maintain an upscale environment. You will assist customers with fit and style, process transactions, and help with merchandising while upholding exceptional service standards.

The role emphasizes active engagement, strong communication, and reliability. Compensation includes a base hourly rate with commission opportunities and complimentary club membership.