Luxury Store Manager: Lead Teams, Elevate Service & Grow

Swarovski; United States; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Recognition awards

Exclusive employee discounts on Swarov

Paid volunteering leave

Global employee assistance program

Comprehensive product, personal and领导

Career development opportunities

Job summary

Swarovski Store Manager role in Australia leads a diverse team to deliver exceptional luxury retail experiences. You will drive sales, nurture a high-performance culture, and champion customer service excellence while implementing you store’s standards and brand guidelines.

You will recruit, coach, and develop talent, manage inventory and operations, and promote loyalty programs to grow the business. A strong leadership mindset and a passion for premium fashion and customer care are essential.

Qualifications

• 3+ years of experience in multicultural luxury retail environments
• Excellent leadership, coaching, and team development skills
• Digital proficiency and strong operational know-how
• A winning personality to easily establish a trustful relationship and empower others
• Customer-focused, curious, empathetic, and results-driven team player with a commercial mindset
• English skills

Responsibilities

• Lead, motivate, and develop your team to achieve sales goals and deliver outstanding service
• Build strong customer relationships and promote loyalty programs
• Recruit, onboard, and coach talent, securing succession plans
• Set and manage individual and team targets, proactively assessing performance
• Oversee store operations: inventory, cash handling, loss prevention, and compliance
• Ensure implementation of all Swarovski policies, procedures, and standards

Skills

Leadership

Customer service

Team development

Digital proficiency

Operational know-how

English

Job description

Swarovski Store Manager role in Australia leads a diverse team to deliver exceptional luxury retail experiences. You will drive sales, nurture a high-performance culture, and champion customer service excellence while implementing you store’s standards and brand guidelines.

You will recruit, coach, and develop talent, manage inventory and operations, and promote loyalty programs to grow the business. A strong leadership mindset and a passion for premium fashion and customer care are essential.