Luxury Store Manager - Clienteling & Team Leadership

The RealReal; New York (NY); On-site; USD 101,745 - 130,815; Full time

Benefits offered by this job

Employee Stock Purchase Plan

401K with Company Match

Medical, Dental & Vision Insurance

Paid Parental Leave

Flexible Time Off

Job summary

The RealReal is seeking a Store Manager to lead a high-performing store team in New York, driving exceptional client service and strong store performance. You will oversee daily operations, sales and inventory, and partner with cross-functional teams to maximize results.

As a leader, you will train and develop associates, foster teamwork, and ensure adherence to policies while promoting a diverse and inclusive store culture in a fast-paced luxury environment.

Qualifications

• 3+ years experience in store management, preferably in luxury/fashion.
• Experience with commissioned sales or retail operations.
• Strong customer service, clienteling, floor management, and sales skills.
• Analytical, critical thinking, problem solving and troubleshooting abilities.
• Excellent organization and time management; multitasking.

Responsibilities

• Achieve supply and demand goals by delivering exceptional client experience and partnering with Valuation Managers.
• Manage day-to-day store operations: scheduling, inventory, visual merchandising.
• Foster a positive, collaborative work environment and develop associates.
• Train associates on product knowledge, sales techniques and customer service.
• Ensure compliance with inventory, attendance, breaks, safety and company policies.

Skills

Store management

Customer service

Team leadership

Clienteling

Analytics

Organization

Education

Bachelor's degree

Tools

MS Excel

Google Sheets

Job description

The RealReal is seeking a Store Manager to lead a high-performing store team in New York, driving exceptional client service and strong store performance. You will oversee daily operations, sales and inventory, and partner with cross-functional teams to maximize results.

As a leader, you will train and develop associates, foster teamwork, and ensure adherence to policies while promoting a diverse and inclusive store culture in a fast-paced luxury environment.