Luxury Store Manager

REEDS Jewelers; Tampa (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

REEDS Jewelers in Tampa is seeking a driven Boutique Manager to lead a luxury watch and jewelry store, delivering an unforgettable client experience and achieving aggressive sales goals. You will recruit, coach, and retain top talent, oversee inventory and visual standards, and partner with marketing and luxury brands to deepen client loyalty in Florida's thriving luxury market.

This role requires a polished leader with a track record of coaching teams, managing schedules, and maintaining

Qualifications

• 3+ years of store leadership in luxury retail
• Experience with watches or timepieces preferred
• Ability to exceed sales goals and build brand loyalty
• Flexible schedule including evenings and holidays
• Legal to work in the U.S.

Responsibilities

• Own store performance, achieving sales goals and KPIs
• Forecast sales and identify growth opportunities
• Lead on-floor as brand ambassador and selling leader
• Oversee merchandising, inventory, and promotions
• Develop talent through coaching and monthly reviews
• Maintain accurate inventory, shrink control, and POS
• Manage payroll, scheduling, and store budget

Skills

Store leadership

Luxury retail

Sales leadership

Clienteling

Staff coaching

Education

High School Diploma

Tools

POS systems

MS Office

CRM tools

Job description

At REEDS Jewelers, we bring timeless values together with the innovation and energy of a modern luxury retailer. For 80 years, we've built a legacy of trust, excellence, and elevated experiences — offering fine jewelry and timepieces from the most prestigious brands in the world. We are family-owned and proudly committed to people, progress, and performance. As we continue to grow, we remain true to our roots while embracing forward-thinking practices and premium partnerships, including our boutiques with IWC Schaffhausen.

Founded in 1868 in Schaffhausen, Switzerland, IWC combines precision engineering with a timeless design aesthetic. Known for its exceptional mechanical timepieces, IWC has become synonymous with technical mastery, aviation-inspired innovation, and iconic collections such as the Portugieser, Pilot’s Watches, and Portofino. Every IWC timepiece reflects a legacy of craftsmanship, precision, and durability — embodying the same uncompromising standards of excellence that define REEDS Jewelers.

Tampa offers a booming economy, vibrant cultural scene, and upscale residential communities that fuel a thriving luxury retail market. International Plaza & Bay Street serve as premier destinations for high-end shopping, while Citrus Park and Tyrone Square provide strong regional customer bases. Luxury sales professionals benefit from Tampa's blend of locals, business travelers, and year-round tourism. The city’s waterfront living, strong job market, and rich amenities make Tampa a dynamic place to build both career and lifestyle.

This boutique is exclusively operated by REEDS Jewelers under the IWC Schaffhausen brand, offering an opportunity to lead a store dedicated to a legacy of Swiss craftsmanship, innovation, and refined design. We’re looking for a driven, polished, and visionary Boutique Manager to lead an exceptional team, deliver an unforgettable client experience, and uphold the excellence of the IWC Schaffhausen brand. This is more than a job, it’s a chance to champion a luxury brand, shape a high-performing team, and drive impact through leadership, strategy, and connection.

What You’ll Do

Sales & Business Leadership

• Own store performance, delivering on sales goals, KPIs, and profitability
• Forecast and analyze sales to identify growth opportunities
• Act as a brand ambassador and selling leader on the floor
• Drive strategic merchandising, inventory positioning, and promotional execution

Client Experience & Community Engagement

• Inspire a client-first culture with luxury service standards
• Oversee an appointment-driven business model and exceptional hosting
• Lead personalized outreach and clienteling programs
• Conceptualize and execute events that drive traffic and deepen client loyalty
• Partner with corporate teams to deliver high-impact marketing and PR initiatives

Team Development

• Recruit, onboard, and retain top-tier luxury talent
• Foster a performance-driven team through coaching and accountability
• Deliver consistent feedback and conduct monthly performance touchpoints
• Ensure completion of training programs, product education, and selling skills

Operations & Store Standards

• Ensure accuracy in inventory, shrink control, and POS systems
• Maintain boutique presentation in line with visual standards
• Oversee payroll, scheduling, and expense management within budget
• Execute all store operations with efficiency and excellence

Our Values

We lead through REEDS’ core principles:

• Integrity – Do what’s right, always
• Performance Excellence – Drive results and growth
• Stewardship – Build trust at every turn
• Professionalism – Lead with confidence and consistency
• Team Orientation – Support, uplift, and collaborate
• Passion – Love what you do and share it with others

What You Bring

Required Qualifications

• 3+ years of store leadership experience in luxury retail, timepieces, or jewelry
• Passion for the brand
• Proven ability to exceed sales goals while building brand loyalty
• Strong leadership presence with coaching, conflict resolution, and team-building skills
• Proficient in POS systems, Microsoft Office, and digital communication tools
• Availability to work a flexible schedule including evenings, weekends, and holidays
• High School Diploma or equivalent
• Ability to stand long durations of time and carry up to 30 lbs.
• Legal authorization to work in the U.S.

Preferred Qualifications

• Experience with premium timepiece brands, extensive knowledge of watches
• GIA coursework or certifications
• Deep passion for horology and creating elevated, memorable client experiences