Luxury Timepiece Specialist – Client Experience Lead

Reeds Jewelers; Charlotte (NC); On-site; CAD 84,000 - 126,000; Full time

Benefits offered by this job

Health/dental/life/LTD insurance

401k

Merchandise discounts

Career growth

Drug free workplace

Job summary

REEDS Jewelers is seeking an energetic and driven Timepiece Sales Specialist to join our TAG Heuer boutique. Lead with client-first luxury service, build long-term relationships, and represent the TAG Heuer brand on the sales floor.

You’ll deliver exceptional client experiences, drive store sales, and collaborate with teams on branding and community events in a premium luxury environment.

Qualifications

• 3+ years of experience in luxury retail, timepieces, or jewelry.
• Proven ability to exceed sales goals while building brand loyalty.
• Strong selling, communication, and relationship-building skills.
• Proficient in POS systems, Microsoft Office, and digital communication tools.
• Availability to work a flexible schedule including evenings, weekends, and holidays.
• High School Diploma or equivalent.
• Legal authorization to work in the U.S.
• Ability to stand long durations and carry up to 30 lbs.

Responsibilities

• Deliver on personal and store sales goals, KPIs, and profitability.
• Serve as a brand ambassador and product expert on the sales floor.
• Maintain expert knowledge of product features, brand heritage, and timepiece technology.
• Support merchandising, inventory management, and promotional execution.
• Create a client-first culture centered on luxury service and personalized experiences.
• Manage an appointment-driven selling model and cultivate long-term client relationships.
• Participate in personalized client outreach and clienteling efforts.
• Assist with in-store events that drive traffic and strengthen client loyalty.
• Collaborate with corporate teams on marketing and community engagement.
• Partner with leadership to support a high-performing team culture.

Skills

Luxury retail experience

Timepieces/Jewelry

Sales goals achievement

Communication skills

Relationship building

POS systems

MS Office / digital tools

Flexible schedule

High School Diploma

Work authorization (U.S.)

Stand for long durations

Lift up to 30 lbs

Education

High School Diploma or equivalent

Job description

TAG HEUER

At REEDS Jewelers, we bring timeless values together with the innovation and energy of a modern luxury retailer. For nearly 80 years, we've built a legacy of trust, excellence, and elevated experiences—offering fine jewelry and timepieces from the most prestigious brands in the world. We are family-owned and proudly committed to people, progress, and performance. As we continue to grow, we remain true to our roots while embracing forward-thinking practices and premium partnerships, including our boutique with TAG Heuer.

Known for its cutting-edge technology, bold design, and rich motorsport heritage, TAG Heuer represents the perfect fusion of precision and performance. This iconic Swiss brand shares our passion for excellence, making it a natural fit within the REEDS portfolio of luxury offerings.

Charlotte is a major financial and business center with a thriving luxury retail market. SouthPark Mall and Northlake Mall are key shopping destinations, consistently attracting customers who value outstanding service and well-known brands. The dedicated TAG Heuer and Omega Boutiques at SouthPark offer specialized luxury experiences for timepiece collectors and enthusiasts. Charlotte’s fast-growing economy, vibrant neighborhoods, and strong professional community make it an excellent city for luxury retail careers and long-term growth.

This boutique is exclusively operated by REEDS Jewelers under the TAG Heuer brand, offering an opportunity to lead a store dedicated to a legacy of cutting-edge design, performance, and innovation in luxury timepieces. We’re looking for an energetic and driven Timepiece Sales Specialist to join our team, deliver an exceptional client experience, and represent the excellence of the TAG Heuer brand.

This is more than a sales role — it’s a chance to build client relationships, share your passion for luxury timepieces, and grow your career in an elevated retail environment.

What You’ll Do

Sales & Business Support

• Deliver on personal and store sales goals, KPIs, and profitability
• Serve as a brand ambassador and product expert on the sales floor
• Maintain expert knowledge of product features, brand heritage, and timepiece technology
• Support merchandising, inventory management, and promotional execution

Client Experience & Community Engagement

• Create a client-first culture centered on luxury service and personalized experiences
• Manage an appointment-driven selling model and cultivate long-term client relationships
• Participate in personalized client outreach and clienteling efforts
• Assist with in-store events that drive traffic, elevate brand presence, and strengthen client loyalty
• Collaborate with corporate teams on marketing and community engagement

Team Development & Leadership

• Partner with leadership to support a high-performing team culture
• Provide peer support, share product knowledge, and foster team collaboration
• Participate in ongoing training for selling skills and client service excellence

Operations & Store Standards

• Ensure accurate inventory management, POS system usage, and shrink control
• Maintain boutique visual standards, presentation, and organization
• Execute store operations efficiently and professionally

Our Values

We lead through REEDS’ core principles:

• Integrity – Do what’s right, always
• Performance Excellence – Drive results and growth
• Stewardship – Build trust at every turn
• Professionalism – Lead with confidence and consistency
• Entrepreneurial Spirit – Think boldly, act decisively
• Team Orientation – Support, uplift, and collaborate
• Passion – Love what you do and share it with others

Required Qualifications

• 3+ years of experience in luxury retail, timepieces, or jewelry
• Proven ability to exceed sales goals while building brand loyalty
• Strong selling, communication, and relationship-building skills
• Proficient in POS systems, Microsoft Office, and digital communication tools
• Availability to work a flexible schedule including evenings, weekends, and holidays
• High School Diploma or equivalent
• Ability to stand long durations of time and carry up to 30 lbs.
• Legal authorization to work in the U.S.

Preferred Qualifications

• Experience with premium timepiece brands
• GIA coursework or certifications
• Deep passion for horology and creating elevated, memorable client experiences

REEDS Jewelers offers a comprehensive compensation program that includes health/dental/life/LTD insurance, 401k, merchandise discounts, career growth and a drug free workplace.

REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.