Client Development Manager

360 Talent; New York (NY); On-site; USD 110,000 - 160,000; Full time

Job summary

360 Talent is seeking a strategic, commercially driven Client Development Manager for its Madison Avenue boutique in New York. You will translate global and local client strategies into measurable results, coaching store leadership and teams to strengthen relationships, retain high-value clients, and grow VICs.

This role blends strategic planning with hands-on clienteling, events, and category growth, with emphasis on using CRM data to drive targeted actions and broader commercial objectives.

Qualifications

• Experience in luxury retail with a focus on strategic client development.
• Proven ability to coach and improve team performance.
• Track record of driving client acquisition, retention and VIC growth.
• Strong understanding of luxury consumer behavior and segmentation.
• Proficient with CRM data to develop actionable plans.
• Ability to lead client development initiatives without direct reports.
• Excellent communication and stakeholder management.

Responsibilities

• Develop and implement store-level client development plans aligned with global and local commercial priorities.
• Identify opportunities to acquire high-potential clients, grow the VIC community, and strengthen client retention.
• Use client segmentation and purchasing insights to create targeted action plans that support progression across client tiers.
• Partner with store leadership to translate client development priorities into clear team actions and commercial objectives.
• Coach the store team on luxury clienteling, relationship building, personalized outreach, and follow-up.
• Embed effective clienteling habits into daily store activity, connecting immediate opportunities with longer-term relationship development.
• Support teams in building individual client portfolios and tailored client development plans.
• Contribute to the store management team, driving performance through clear direction, coaching, and accountability.
• Monitor client development performance, including retention, reactivation, acquisition, client tier progression, event conversion, and sales contribution.
• Analyze CRM data and purchasing behavior to identify opportunities and refine action plans.
• Share performance insights and recommendations with store leadership and relevant regional and headquarters partners.
• Assess the effectiveness of clienteling initiatives and coach teams to improve results.
• Partner with store teams to create personalized engagement plans for VICs and high-potential clients.
• Coordinate targeted outreach and appointments around product launches, events, and key commercial moments.
• Support client selection, invitation strategies, attendance, and follow-up to maximize the relationship and commercial impact of events.
• Identify opportunities to deepen client engagement across categories while delivering a consistently elevated experience.
• Work closely with store leadership, regional stakeholders, and headquarters partners to align client development activity with wider business objectives.
• Share client insights, local market opportunities, and feedback to inform future initiatives.

Skills

Luxury retail

Client development

Coaching

CRM tools

Clienteling

Data analysis

Event coordination

Stakeholder management

Sales leadership

Tools

CRM software

Job description

Our client, a leading luxury brand, is seeking a strategic, commercially driven Client Development Manager for its Madison Avenue boutique in New York, one of the brand’s most significant locations globally.

As part of the store management team, you will translate global and local client strategies into measurable results. Working closely with store leadership, you will coach teams to strengthen long-term relationships, retain high-value clients, and acquire and develop Very Important Clients (VICs).

This role combines strategic planning with hands-on coaching, supporting everything from daily clienteling activity to longer-term plans for client progression, event participation, high-value sales, and category growth. While the position has no direct reports, previous people management experience and the ability to influence and develop others are essential.

Key Responsibilities

• Develop and implement store-level client development plans aligned with global and local commercial priorities.
• Identify opportunities to acquire high-potential clients, grow the VIC community, and strengthen client retention.
• Use client segmentation and purchasing insights to create targeted action plans that support progression across client tiers.
• Partner with store leadership to translate client development priorities into clear team actions and commercial objectives.

Team Coaching and Leadership

• Coach the store team on luxury clienteling, relationship building, personalized outreach, and follow-up.
• Embed effective clienteling habits into daily store activity, connecting immediate opportunities with longer-term relationship development.
• Support teams in building individual client portfolios and tailored client development plans.
• Contribute to the store management team, driving performance through clear direction, coaching, and accountability.

Performance Tracking

• Monitor client development performance, including retention, reactivation, acquisition, client tier progression, event conversion, and sales contribution.
• Analyze CRM data and purchasing behavior to identify opportunities and refine action plans.
• Share performance insights and recommendations with store leadership and relevant regional and headquarters partners.
• Assess the effectiveness of clienteling initiatives and coach teams to improve results.

Client Nurturing and Event Coordination

• Partner with store teams to create personalized engagement plans for VICs and high-potential clients.
• Coordinate targeted outreach and appointments around product launches, events, and key commercial moments.
• Support client selection, invitation strategies, attendance, and follow-up to maximize the relationship and commercial impact of events.
• Identify opportunities to deepen client engagement across categories while delivering a consistently elevated experience.

Cross-Functional Partnership

• Work closely with store leadership, regional stakeholders, and headquarters partners to align client development activity with wider business objectives.
• Share client insights, local market opportunities, and feedback to inform future initiatives.

About You

• Experience in luxury retail with a strong focus on strategic client development and relationship-led sales.
• Previous people management experience, with a demonstrated ability to coach, motivate, and improve team performance.
• A measurable track record of driving client acquisition, retention, VIC growth, portfolio development, or client-led revenue.
• Strong understanding of luxury consumer behavior, client segmentation, and personalized engagement.
• Confidence using CRM tools and performance data to develop actionable commercial plans.
• Experience connecting client events and engagement initiatives to long-term relationship growth and sales results.
• Strong communication and stakeholder management skills, with the ability to influence colleagues without direct reporting authority.
• A hands-on, commercially focused approach and the confidence to lead client development initiatives within a high-profile boutique.

Candidates should demonstrate clear, quantified achievements in consumer-facing luxury client development, alongside previous responsibility for managing people.