Luxury Store Lead: Drive Sales, Service & Team

Tapestry, Inc.; Fort Worth (TX); On-site; USD 26,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach, a luxury fashion house, is seeking an Assistant Store Manager in Fort Worth to partner with the Store Manager on sales performance and operations. You will lead by example on the floor, deliver exceptional customer experiences, and uphold Coach service standards.

You will recruit, onboard, coach and develop the team, support omni-channel initiatives, and help drive strategic in-store initiatives while ensuring compliance with policies and safety.

Qualifications

• 1+ years of leadership experience in retail or service industries; luxury/fashion background preferred.
• Strong customer focus and ability to thrive in a fast-paced environment.
• Proven ability to inspire and motivate teams to exceed performance standards.
• Excellent communication, problem-solving, and conflict resolution skills.

Responsibilities

• Drive Sales & Strategy: Support the Store Manager in achieving sales goals through forecasting, planning, and implementing category initiatives; monitor KPIs and adjust strategies as needed.
• Deliver Exceptional Service: Create an inclusive, high-energy environment that meets Coach Service standards; resolve customer issues promptly and act as a brand ambassador in-store and in the community.
• Lead & Develop Talent: Recruit, onboard, and coach team members; foster a collaborative culture and build a strong talent pipeline aligned with brand vision.
• Execute Omni-Channel & Digital Engagement: Support virtual shopping, clienteling, and customer data acquisition; leverage social media trends to enhance the customer experience.
• Ensure Operational Excellence: Oversee compliance with policies, scheduling, payroll, HR processes, loss prevention, and visual merchandising standards; maintain store safety and vendor relationships.
• Collaborate & Communicate: Partner with leadership to interpret market trends, shape store strategies, and share insights with district and corporate teams to drive cross-functional projects.

Skills

Leadership

Customer focus

Team motivation

Communication

MS Office

Omni-channel

Tools

Retail systems

Clienteling

Job description

Coach, a luxury fashion house, is seeking an Assistant Store Manager in Fort Worth to partner with the Store Manager on sales performance and operations. You will lead by example on the floor, deliver exceptional customer experiences, and uphold Coach service standards.

You will recruit, onboard, coach and develop the team, support omni-channel initiatives, and help drive strategic in-store initiatives while ensuring compliance with policies and safety.