Luxury Store Director - Chicago Flagship Opening

HERMES MAROQUINERIE-SELLERIE (HMS); Chicago (IL); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Commission and bonus incentives based

Medical, Dental, Vision

Paid time off

Parental leave

Job summary

John Lobb in Chicago invites a Store Director to lead its new flagship boutique. You will guide a two-person sales team, drive client experience, and oversee daily operations, stock, and CRM initiatives within a luxury, high‑end setting.

The successful candidate has at least three years in international luxury retail, strong English communication, and a proactive, team‑oriented approach. Excellence and savoir‑faire are expected in this premiere environment.

Qualifications

• Minimum 3 years in luxury international retail (shoes/men's wear a plus).
• Excellent written and spoken English.
• Additional language skills are a strong advantage.
• Experience with retail administration; basic CRM, databases and e-commerce knowledge.

Responsibilities

• Lead daily boutique operations and maximize sales while delivering high service.
• Oversee stock, deliveries, and back-office processes.
• Collaborate on CRM initiatives and client relationship management.
• Coordinate with Hermès/John Lobb teams to support the Chicago flagship opening.
• Ensure compliance with company guidelines and security.

Skills

Luxury retail experience

English communication

Additional language proficiency

CRM & e-commerce basics

Tools

CRM systems

Database software

E-commerce platforms

Job description

John Lobb in Chicago invites a Store Director to lead its new flagship boutique. You will guide a two-person sales team, drive client experience, and oversee daily operations, stock, and CRM initiatives within a luxury, high‑end setting.

The successful candidate has at least three years in international luxury retail, strong English communication, and a proactive, team‑oriented approach. Excellence and savoir‑faire are expected in this premiere environment.