Sale Associate Chicago store - John Lobb

John Lobb; Chicago (IL); On-site; USD 34,440 - 37,195; Full time

Benefits offered by this job

Commission and bonuses

Medical, dental, and vision insurance

15 days of annual vacation

Employee discounts

Job summary

John Lobb is looking for a Store Director to lead the opening of its flagship store in Chicago. This role involves managing all aspects of the boutique, ensuring excellent customer service, and maximizing sales.

The ideal candidate has a minimum of 3 years of experience in luxury retail, with strong communication skills and a proactive approach. The position offers a competitive hourly wage and numerous benefits, including medical coverage and vacation days.

Qualifications

• Minimum 3 years in luxury retail; experience in shoes or men's clothing preferred.
• Strong communication skills; fluency in another language is advantageous.
• Basic knowledge of retail administration, including CRM.

Responsibilities

• Lead day-to-day sales floor operations and customer service.
• Manage stock and back-office processes effectively.
• Collaborate with the wider team to meet store requirements.

Skills

Sales experience in high-end retail

Excellent communication skills in English

Customer relations skills

Problem-solving skills

Team player mentality

Job description

About John Lobb

For more than 150 years, John Lobb has been defined by exceptional craftsmanship and a spirit of innovation. Deeply rooted in the Maison’s Anglo‑Saxon heritage, our shoes bring together meticulous handwork and the finest materials, selected with uncompromising care.

We have two iconic locations: the Paris bespoke workshop, where every pair is crafted using time‑honoured techniques, and the Northampton Manufacture in England, where our ready‑to‑wear collections are produced with the utmost respect for materials and tradition.

John Lobb is a subsidiary of the Hermès Group since 1976 and has a global presence with around twenty stores in Europe, the United States, China and Japan.

Context

John Lobb is opening its new flagship store in Chicago, a significant step in the House’s expansion across the Americas. We are seeking an outstanding Store Director to lead this exciting opening and establish a strong local presence.

General Mission

This sales role entails involvement in all aspects of daily boutique life, including dealing with stock and deliveries, after‑care services, customer communication and administrative tasks. The successful candidate will maximize sales while delivering the highest level of customer service and building lasting relationships.

Main Accountabilities

• Sales floor operations
• Act as a member of the sales team offering excellent customer service and maximizing sales opportunities while ensuring customer retention
• Develop an in‑depth knowledge of all John Lobb products and their features and benefits
• Maintain and refresh in‑store displays to keep them relevant and attractive
• Handle customer queries, correspondence, and after‑sales support activities
• Stock and back‑office management: maintain knowledge of available stock, ensure proper storage, and coordinate ordering, receiving and maintenance processes
• Contribute to the maintenance of an accurate customer database to support CRM initiatives
• Participate in security activities and ensure the protection of stock and property
• Liaise with the wider John Lobb team to support store requirements
• Undertake projects and responsibilities as directed by the Manager

Applicant Profile

• Previous experience of at least 3 years in high‑end or luxury international retail; experience in shoes or men’s clothing is a plus
• Excellent written and oral communication skills in English; fluency in another language is a strong advantage
• Basic retail administrative knowledge, including CRM, databases and e‑commerce, is desirable
• Strong customer‑relations skills and a sophisticated approach to selling
• Team player, dynamic, flexible, adaptable and proactive with a focus on performance
• Good problem‑solving skills and a willingness to undertake responsibilities with or without reasonable accommodation

Hourly Range

$25 to $27 per hour, with actual rates determined by role, location and individual experience.

Benefits

• Commission and bonus incentives based on sales performance
• Medical, dental, vision, life insurance and disability coverage
• Paid time off: 15 days annual vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time
• Paid parental leave and transition time
• Flexible spending accounts, voluntary life insurance and other voluntary benefits
• Product discount and employee assistance program resources
• Access to Family Building Support and more

Equal Opportunity

John Lobb is proud to be an equal opportunity workplace. Applicants are recruited, selected and hired on the basis of individual merit and ability without discrimination on the basis of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by law. Reasonable accommodations are provided to qualified individuals with disabilities in accordance with applicable laws.