Flagship Store Director — Luxury Retail Leader

Hermès; Chicago (IL); On-site; USD 121,000 - 135,000; Full time

Benefits offered by this job

Commission and bonuses

Medical, Dental, Vision

Paid time off

Job summary

John Lobb in Chicago seeks a Store Director to lead the new flagship with two Sales Associates, driving sales, client experience and operational excellence in a luxury environment. You’ll implement strategy, manage budgets, and ensure exceptional service on the shop floor, embodying the John Lobb spirit and heritage.

The ideal candidate has tertiary education and proven management experience in luxury retail, exceptional English, strong leadership, and a passion for brand storytelling and

Qualifications

• Must have management experience in luxury retail.
• Brand ambassador mindset with strong customer service focus.
• Excellent spoken and written English; ability to communicate across cultures.

Responsibilities

• Lead the Chicago flagship store and two Sales Associates.
• Drive sales growth, manage budget and inventory, and ensure store profitability.
• Oversee client experience and maintain John Lobb service standards.
• Coordinate store events and promotional activities with the team and corporate.

Skills

Retail management

Luxury retail

Team leadership

Sales strategy

Customer service

Budget management

Staff coaching

Store operations

MS Office

POS systems

Education

Tertiary education

Tools

MS Office

POS systems

Job description

John Lobb in Chicago seeks a Store Director to lead the new flagship with two Sales Associates, driving sales, client experience and operational excellence in a luxury environment. You’ll implement strategy, manage budgets, and ensure exceptional service on the shop floor, embodying the John Lobb spirit and heritage.

The ideal candidate has tertiary education and proven management experience in luxury retail, exceptional English, strong leadership, and a passion for brand storytelling and