Luxury Store Customer Experience Leader

Exemplar Luxury Group; Sarasota (FL); On-site; USD 75,000 - 93,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

Employee discount

Job summary

Saks Fifth Avenue in Sarasota, FL, is seeking a Customer Experience Manager to lead brand activation, events, and client development at the store level. You’ll partner with store leadership to align marketing with selling KPIs, nurture relationships with clients and philanthropic partners, and drive MVC health with a strategic, collaborative approach.

On-site role requiring strong leadership, event planning, data analysis, and cross-functional communications; a proven ability to deliver engaging

Qualifications

• Experience leading store-level brand activation and events.
• Ability to drive client development and relationship management.
• Proven leadership and cross-functional collaboration.
• Strong data-driven decision making for events and sales.
• Proficient with brand marketing tools and digital platforms.

Responsibilities

• Develop detailed action plans for store events and manage execution.
• Plan seasonal events calendar across Market/Metroplex with partners.
• Collaborate with regional teams to create seasonal strategies.
• Develop community relationships with philanthropic organizations.
• Generate excitement around the Brand while meeting selling goals.
• Monitor client KPIs and drive initiatives for top clients.

Skills

Brand activation

Event planning

Client development

Team leadership

Data analysis

Tools

Tableau

InDesign

Google Suite

Job description

Saks Fifth Avenue in Sarasota, FL, is seeking a Customer Experience Manager to lead brand activation, events, and client development at the store level. You’ll partner with store leadership to align marketing with selling KPIs, nurture relationships with clients and philanthropic partners, and drive MVC health with a strategic, collaborative approach.

On-site role requiring strong leadership, event planning, data analysis, and cross-functional communications; a proven ability to deliver engaging