Spa Operations Lead: Wellness & Guest Experience

California Sun Wellness Spa; Rocklin (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

California Sun Wellness Spa in Rocklin, CA is seeking an Assistant Spa Director to support the Spa Director in daily operations, guest experiences, and business growth. The role requires strong leadership, a passion for wellness, and maintaining high standards of service in a fast-paced environment.

The position involves overseeing scheduling, staffing, program development, budgeting, and collaboration with multiple departments to drive revenue and guest satisfaction.

Qualifications

• Previous spa management or related hospitality experience.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Knowledge of spa treatments, wellness trends, and customer service best practices.
• Ability to multitask and work in a fast-paced environment.
• Proficient with scheduling and point-of-sale software.
• Flexible availability, including weekends and holidays.
• Certification or training in spa management or related fields is a plus.

Responsibilities

• Assist the Spa Director in overseeing daily spa operations, including scheduling, staffing, and inventory management.
• Support the development and implementation of spa programs, promotions, and events to enhance guest satisfaction and increase revenue.
• Ensure compliance with health, safety, and sanitation standards.
• Train, mentor, and motivate spa staff to deliver outstanding customer service.
• Handle guest inquiries, concerns, and feedback promptly and professionally.
• Collaborate with other departments to ensure seamless guest experiences.
• Assist in budgeting, forecasting, and financial reporting related to spa operations.
• Maintain inventory control and order supplies as needed.

Skills

Leadership

Team management

Communication

Customer service

Multitasking

Flexibility

Tools

Scheduling software

POS software

Job description

California Sun Wellness Spa in Rocklin, CA is seeking an Assistant Spa Director to support the Spa Director in daily operations, guest experiences, and business growth. The role requires strong leadership, a passion for wellness, and maintaining high standards of service in a fast-paced environment.

The position involves overseeing scheduling, staffing, program development, budgeting, and collaboration with multiple departments to drive revenue and guest satisfaction.