Luxury Spa & Wellness Assistant Manager

Four Seasons; Boston (MA); On-site; USD 77,000 - 82,000; Full time

Benefits offered by this job

ZERO-COST Medical, Dental and Vision保险

MATCHED 401(k) Retirement Plan after 1

Employee Travel program after 6 months

COMPLIMENTARY daily Employee Meals

DISCOUNTED Parking and Public Transpor

COMPLIMENTARY Laundry

ROBUST TIME OFF PLAN: Paid Time Off, H

Job summary

Four Seasons Hotel One Dalton Street Boston is seeking an Assistant Manager, Spa & Wellness to lead the Spa & Wellness team and ensure exceptional guest experiences.

The role requires strong leadership, attention to detail, and a passion for service excellence within a luxury hotel setting. You will collaborate across departments to maintain the highest standards and drive guest satisfaction.

Qualifications

• Excellent verbal and written communication skills in English.
• Strong interpersonal and leadership abilities with a passion for service excellence.
• Previous supervisory or leadership experience in a luxury spa, wellness, hospitality, or related environment preferred.
• Solid understanding of spa operations, treatments, wellness services, and luxury guest expectations.

Responsibilities

• Assist the Director of Spa & Wellness in the leadership, supervision, and development of all Spa & Wellness team members.
• Support the day-to-day operation of the Spa, ensuring exceptional guest experiences and adherence to Four Seasons standards.
• Onboard, train, coach, and develop employees while promoting a culture of continuous learning and engagement.
• Prepare team schedules, monitor productivity, assist with payroll processes, and support performance management activities.
• Conduct regular inspections of Spa facilities to ensure cleanliness, maintenance, and operational readiness, following up on any deficiencies.
• Foster a safe and healthy environment for guests and employees by promoting safety awareness and compliance with company policies and procedures.
• Review guest feedback, identify opportunities for improvement, and implement solutions that enhance the overall guest experience.
• Maintain accurate departmental records, reports, and operational statistics.
• Assist in the development and implementation of departmental policies, procedures, and training materials.
• Support the performance review process by providing timely coaching, feedback, and development opportunities for team members.
• Participate in and lead departmental meetings, ensuring employees remain informed of company initiatives, operational changes, and business goals.
• Maintain ongoing communication with the Director of Spa regarding operational updates, employee performance, and guest concerns.
• Collaborate with other hotel departments to support overall resort operations and enhance the guest journey.

Skills

English fluency

Leadership

Hospitality experience

Team development

Tools

Book4Time

OneDrive

Microsoft Office

Job description

Four Seasons Hotel One Dalton Street Boston is seeking an Assistant Manager, Spa & Wellness to lead the Spa & Wellness team and ensure exceptional guest experiences.

The role requires strong leadership, attention to detail, and a passion for service excellence within a luxury hotel setting. You will collaborate across departments to maintain the highest standards and drive guest satisfaction.