Spa Director: Guest Experience & Revenue Growth

Biologique-Recherche; Los Angeles (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Biologique-Recherche seeks an experienced Spa Director to lead our luxury spa in Los Angeles, CA. You will oversee daily operations, deliver exceptional guest experiences, manage staff, and drive business growth in a high-end wellness environment.

Responsibilities include budgeting, revenue strategies, staff development, and ensuring top-tier service while maintaining health and safety standards. The ideal candidate has a strong leadership background and a passion for wellness.

Qualifications

• Minimum of 5 years of experience in spa management or a related leadership role.
• Proven track record of successfully managing spa operations and teams.
• Strong knowledge of spa treatments, wellness trends, and industry best practices.
• Excellent leadership, communication, and interpersonal skills.
• Ability to analyze financial data and manage budgets effectively.
• Proficient in spa management software and Microsoft Office Suite.
• Relevant certifications or licenses in spa management or wellness are a plus.
• Passion for delivering exceptional guest service and promoting wellness.

Responsibilities

• Oversee all spa operations, including treatment services, retail, and facility maintenance.
• Develop and implement strategic plans to increase revenue and enhance guest satisfaction.
• Recruit, train, and manage spa staff, fostering a positive and professional work environment.
• Ensure compliance with health, safety, and sanitation standards.
• Manage budgeting, forecasting, and financial reporting for the spa department.
• Collaborate with marketing and sales teams to promote spa services and special offers.
• Maintain strong relationships with vendors and suppliers.
• Monitor guest feedback and implement improvements to enhance the overall spa experience.

Skills

Leadership

Staff management

Budget analysis

Communication

Interpersonal skills

Education

Spa management certification

Tools

Spa management software

Microsoft Office Suite

Job description

Biologique-Recherche seeks an experienced Spa Director to lead our luxury spa in Los Angeles, CA. You will oversee daily operations, deliver exceptional guest experiences, manage staff, and drive business growth in a high-end wellness environment.

Responsibilities include budgeting, revenue strategies, staff development, and ensuring top-tier service while maintaining health and safety standards. The ideal candidate has a strong leadership background and a passion for wellness.