Front Desk Supervisor

Four Seasons; Santa Fe (NM); On-site; USD 50,000 - 54,000; Full time

Benefits offered by this job

Free stays at Four Seasons locations

Global growth opportunities

Food & beverage and spa discounts

Free employee meals

Complimentary employee parking

Comprehensive training & development

401(k) Retirement Plan

PTO + sick leave

Medical benefits including parental-le

Job summary

Four Seasons Resort Rancho Encantado Santa Fe is seeking a Regular Full-Time Front Desk Supervisor to lead our Front Office team with enthusiasm and a passion for service excellence.

Responsibilities include delivering exceptional hospitality, supervising guest services, managing schedules and payroll, coordinating with resort departments, and guiding night audit and guest experience from pre-arrival to departure.

Qualifications

• 2+ years of hospitality supervisory experience, preferably in a luxury environment, with 1–2 years in guest-facing roles.
• Proficiency in hotel property management systems (Opera preferred).
• Fluency in English; additional languages a plus.
• Ability to stand and move around the resort during the shift.
• Flexible schedule with evenings, weekends, nights, and holidays.

Responsibilities

• Deliver exceptional hospitality by anticipating guest needs, resolving guest concerns, accommodating special requests, and serving as a confident resource for all guest service needs.
• Oversee the complete guest experience, including pre-arrival planning, arrivals, departures, VIP stays, personalized amenities, and service recovery.
• Partner with departments across the resort to coordinate guest preferences, accommodations, and customized experiences while ensuring seamless communication and follow-through.
• Utilize hotel systems to manage check-ins, check-outs, room assignments, daily reports, guest profiles, and other Front Office functions.
• Lead the training, development, and performance of Front Desk Agents, with a focus on service excellence, conflict resolution, operational procedures, cash handling, and night audit functions.
• Create team schedules, manage payroll, and foster a positive, high-performing work environment.
• Lead briefings with resort leadership, communicating key operational updates including occupancy, arrivals and departures, guest movement, VIPs, service opportunities, events, group activity, and weekly behaviors.
• Drive revenue opportunities by training and motivating employees to effectively upsell products and services.
• Conduct regular inspections of guest areas and VIP accommodations, identify service opportunities, and coordinate timely follow-up to ensure guest satisfaction.
• Log and conduct internal follow-up with glitches to continuously improve Front Office systems, communication, and service.

Skills

Hospitality supervisory experience

Opera PMS

English fluency

Guest services

Leadership

Tools

Opera property management system

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:

A high-desert refuge in America's land of enchantment. The scent of piñon woodsmoke fills the air as you step onto your private patio to watch the sun set. In Santa Fe, it’s hard not to feel a little spoiled by the rugged beauty that surrounds our intimate, 65-room Resort. Set on 57 rolling acres in the Sangre de Cristo foothills, and just 10 minutes from downtown’s shops and galleries, Rancho Encantado is undeniably romantic. Begin your days with a hike along the nearby ridges and arroyos as your guide shares tales of our dude-ranch past, then relax by our pool, indulge in a healing treatment at our Spa, and join us at Terra for elevated, regional cuisine before strolling back to your casita beneath a sweeping night sky.

Regular Full-Time Front Desk Supervisor

“AtFour Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us,orlive withus,our purpose is to create impressions that willresonatefor a lifetime.Life is richer when we truly connect with the people and the world around us.”

Join our teamin the Land of Enchantment!

Are you ready to take the next big step in your hospitality career? Four Seasons Resort RanchoEncantadoSanta Fe is seeking a hardworking and driven individual to supervise our Front Office team - an individual who infuses enthusiasm into everything they do and shares our passion for service excellence!

What are we looking for?

• A genuine, caring, and compassionate professional with a strong passion for hospitality and a natural ability to connect authentically with others


• Demonstrates integrity and accountability in allactions and exhibits confidence when making decisions and problem-solving to deliver a luxury-level experience


• A collaborative team player who actively supports and encourages colleagues to achieve shared success


• Strong personal presentation with effective leadership and interpersonal skills

What would you bring to the table?

• 2+ years of hospitality supervisory experience, preferably in a luxury hospitality environment with at least 1-2 years in a guest facing position in luxury environment


• Proficiency in hotel property management systems (Opera preferred)


• Fluency in English; additional languages is a plus


• Ability to stand and move around the resort during for the duration of the shift


• Flexible schedule- availability to work evenings, weekends, nights, and holidays

What would your job responsibilities be?

• Deliver exceptional hospitality by anticipating guest needs, resolving guest concerns, accommodating special requests, and serving as a confident resource for all guest service needs


• Oversee the complete guest experience, including pre-arrival planning, arrivals, departures, VIP stays, personalized amenities, and service recovery


• Partner with departments across the resort to coordinate guest preferences, accommodations, and customized experiences while ensuring seamless communication and follow-through


• Utilize hotel systems to manage check-ins, check-outs, room assignments, daily reports, guest profiles, and other Front Office functions


• Lead the training, development, and performance of Front Desk Agents, with a focus on service excellence, conflict resolution, operational procedures, cash handling, and night audit functions


• Create team schedules, manage payroll, and foster a positive, high-performing work environment


• Lead briefings with resort leadership, communicating key operational updates including occupancy, arrivals and departures, guest movement, VIPs, service opportunities, events, group activity, and weekly behaviors


• Drive revenue opportunities by training and motivating employees to effectively upsell products and services


• Conduct regular inspections of guest areas and VIP accommodations, identify service opportunities, and coordinate timely follow-up to ensure guest satisfaction


• Log and conduct internal follow-up with glitches to continuously improve Front Office systems, communication, and service


• Provide operational support across the Rooms Division as needed

What will it be like working for us?

Four Seasons is the world’s leading luxury hospitality company, driven by an unwavering commitment to an exceptional guest and employee experience. We are dedicated to elevating every interaction through continual innovation and the highest standards of service. Four Seasons offers hospitality professionals the opportunity to build a lifelong career with a globally renowned brand.

We believe our greatest asset is our people and proudly champion a culture rooted in diversity, equality, and inclusivity. Our values are grounded in integrity, trust, transparency, respect, and kindness—principles that guide everything we do. Our employees are proud to be a part of Four Seasons Resort Rancho Encantado and consistently recommend it as a great place to work—just ask!

What about the benefits?

• Free and discounted stays at over 135 Four Seasons locations worldwide


• Global growth opportunities


• Food & beverage and spa discounts


• Free employee meals


• Complimentary employee parking


• Comprehensive training & development


• 401(k) Retirement Plan


• PTO + sick leave pay


• Medical benefits, including parental leave


• Competitive pay:$24.19 hourly

\"US work authorization is required unless candidate is currently in a managerial position at a Four Seasons location.\"

Four Seasons is an Equal Opportunity, Affim. Minority, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized

Four Seasons is an Equal Opportunity, Affim. Minority, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal