Luxury Spa Massage Therapist

1 Hotel South Beach, L.L.C.; Austin (TX); On-site; USD 42,000 - 70,000; Full time

Job summary

Starwood Hotels is seeking a Massage Therapist to deliver luxury massage and body treatments in a safe, professional, and personalized manner. You will assess guest needs, perform treatments with expertise, and uphold the highest standards of service and confidentiality in a spa setting.

The role requires a state license, at least 2 years of experience in a luxury spa or resort, and strong guest service and communication skills to ensure a warm, restorative guest experience.

Qualifications

• High school diploma or equivalent required.
• Current, valid state massage therapy license in good standing (state-specific licensing required).
• Minimum of 2 years of experience providing massage and body treatments in a luxury spa or resort environment preferred.
• Strong knowledge of massage modalities, body treatments, and contraindications.
• Excellent guest service, communication, and interpersonal skills.
• Professional, polished appearance and demeanor.
• Ability to educate guests and confidently recommend spa products and services.
• Strong attention to detail with a commitment to safety, cleanliness, and guest comfort.

Responsibilities

• Perform massage and body treatments according to established treatment protocols and guest preferences.
• Greet guests warmly with a professional salutation, ensuring a welcoming and calming experience.
• Conduct guest consultations to assess physical well-being, preferences, and contraindications prior to treatment.
• Customize treatments as appropriate to meet individual guest needs while adhering to treatment guidelines.
• Explain treatment services, techniques, and benefits clearly and professionally.
• Educate guests on recommended home‑care products and spa services; actively support retail sales initiatives.
• Maintain accurate and complete guest treatment records while ensuring strict confidentiality of all personal and medical information.
• Uphold all sanitation, hygiene, and safety standards for treatment rooms, tools, and equipment.
• Maintain a clean, organized, and serene treatment environment and shared spa facilities.
• Participate in staff meetings, ongoing training, product knowledge sessions, and team initiatives.
• Be knowledgeable of all spa services, amenities, and resort offerings to confidently answer guest inquiries.
• Conduct spa facility tours for guests as requested.

Skills

Massage therapy

Guest service

Communication

Safety awareness

Professional appearance

Flexibility

Training ability

Education

High school diploma

State license

Job description

Starwood Hotels is seeking a Massage Therapist to deliver luxury massage and body treatments in a safe, professional, and personalized manner. You will assess guest needs, perform treatments with expertise, and uphold the highest standards of service and confidentiality in a spa setting.

The role requires a state license, at least 2 years of experience in a luxury spa or resort, and strong guest service and communication skills to ensure a warm, restorative guest experience.