Luxury Spa Massage Therapist – Guest Experience

SH Hotels & Resorts; Austin (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Starwood Hotels is seeking a Massage Therapist to deliver a luxury spa experience at our Austin, TX property. The role emphasizes assessing guest needs, executing treatments with skill, and upholding safety and confidentiality to ensure a restorative experience.

You will greet guests, conduct consultations, customize services, educate on home‑care products, maintain records, and uphold sanitation standards. Flexibility for weekends and holidays is required.

Qualifications

• High school diploma or equivalent required.
• Current, valid state massage therapy license in good standing (state‑specific licensing required).
• Minimum of 2 years of experience providing massage and body treatments in a luxury spa or resort environment preferred.
• Strong knowledge of massage modalities, body treatments, and contraindications.
• Excellent guest service, communication, and interpersonal skills.
• Professional, polished appearance and demeanor.
• Ability to educate guests and confidently recommend spa products and services.
• Strong attention to detail with a commitment to safety, cleanliness, and guest comfort.
• Ability to remain calm and professional in a fast‑paced environment.
• Basic computer proficiency; experience with spa booking systems preferred.
• Ability to stand for extended periods and perform repetitive motions; capable of lifting and carrying supplies as needed.
• Flexible availability, including evenings, weekends, and holidays.

Responsibilities

• Perform massage and body treatments according to established treatment protocols and guest preferences.
• Greet guests warmly with a professional salutation, ensuring a welcoming and calming experience.
• Conduct guest consultations to assess physical well‑being, preferences, and contraindications prior to treatment.
• Customize treatments as appropriate to meet individual guest needs while adhering to treatment guidelines.
• Explain treatment services, techniques, and benefits clearly and professionally.
• Educate guests on recommended home‑care products and spa services; actively support retail sales initiatives.
• Maintain accurate and complete guest treatment records while ensuring strict confidentiality of all personal and medical information.
• Uphold all sanitation, hygiene, and safety standards for treatment rooms, tools, and equipment.
• Maintain a clean, organized, and serene treatment environment and shared spa facilities.
• Participate in staff meetings, ongoing training, product knowledge sessions, and team initiatives.
• Be knowledgeable of all spa services, amenities, and resort offerings to confidently answer guest inquiries.
• Conduct spa facility tours for guests as requested.
• Report any guest concerns, treatment issues, injuries, or equipment malfunctions immediately to leadership.
• Arrive for scheduled shifts on time, prepared, and in professional presentation.
• Demonstrate flexibility with scheduling, including weekends, holidays, and peak business periods.
• Maintain a positive, guest‑focused attitude and contribute to a collaborative team environment.
• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials.
• Ensure compliance with hotel policies, procedures, and standards with self and colleagues.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Embody the 1 Hotels Vision, Mission and Compass; deliver on Our Promise, provide Good‑Natured Service and uphold our Brand Pillars.
• Perform other reasonable duties as assigned to support spa operations.

Skills

Guest service

Interpersonal skills

Professional demeanor

Educate guests

Safety and cleanliness

Education

High school diploma or equivalent

Massage therapy license (state‑specific)

Tools

Spa booking systems

Job description

Starwood Hotels is seeking a Massage Therapist to deliver a luxury spa experience at our Austin, TX property. The role emphasizes assessing guest needs, executing treatments with skill, and upholding safety and confidentiality to ensure a restorative experience.

You will greet guests, conduct consultations, customize services, educate on home‑care products, maintain records, and uphold sanitation standards. Flexibility for weekends and holidays is required.