Luxury Spa Massage Therapist — Flexible Hours

Starwood Hotels; Austin (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Starwood Hotels is seeking a Massage Therapist to deliver exceptional massage and body treatments in a luxury spa setting in Austin. You will assess guest needs, perform treatments with skill, and maintain safety, privacy, and cleanliness to create a restorative experience.

Candidates should have a high school diploma, a valid state massage license, and at least two years in a luxury spa or resort. A massage therapist certificate and strong guest-service skills are required; weekend/holiday

Qualifications

• High school diploma or equivalent.
• Current, valid state massage therapy license in good standing (state-specific licensing required).
• Minimum of 2 years of experience providing massage and body treatments in a luxury spa or resort environment preferred.
• Massage therapist Certificate.
• Strong knowledge of massage modalities, body treatments, and contraindications.
• Excellent guest service, communication, and interpersonal skills.
• Professional, polished appearance and demeanor.
• Ability to educate guests and confidently recommend spa products and services.
• Strong attention to detail with a commitment to safety, cleanliness, and guest comfort.
• Ability to remain calm and professional in a fast-paced environment.
• Basic computer proficiency; experience with spa booking systems preferred.
• Ability to stand for extended periods and perform repetitive motions; capable of lifting and carrying supplies as needed.
• Flexible availability, including evenings, weekends, and holidays.

Responsibilities

• Perform massage and body treatments according to established treatment protocols and guest preferences.
• Greet guests warmly with a professional salutation, ensuring a welcoming and calming experience.
• Conduct guest consultations to assess physical well-being, preferences, and contraindications prior to treatment.
• Customize treatments as appropriate to meet individual guest needs while adhering to treatment guidelines.
• Explain treatment services, techniques, and benefits clearly and professionally.
• Educate guests on recommended home-care products and spa services; actively support retail sales initiatives.
• Maintain accurate and complete guest treatment records while ensuring strict confidentiality of all personal and medical information.
• Uphold all sanitation, hygiene, and safety standards for treatment rooms, tools, and equipment.
• Maintain a clean, organized, and serene treatment environment and shared spa facilities.
• Participate in staff meetings, ongoing training, product knowledge sessions, and team initiatives.
• Be knowledgeable of all spa services, amenities, and resort offerings to confidently answer guest inquiries.
• Conduct spa facility tours for guests as requested.
• Report any guest concerns, treatment issues, injuries, or equipment malfunctions immediately to leadership.
• Arrive for scheduled shifts on time, prepared, and in professional presentation.
• Demonstrate flexibility with scheduling, including weekends, holidays, and peak business periods.
• Maintain a positive, guest-focused attitude and contribute to a collaborative team environment.
• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials.
• Ensure compliance with hotel policies, procedures, and standards with self and colleagues.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Embody the 1 Hotels Vision, Mission and Compass; deliver on Our Promise, provide Good-Natured Service and uphold our Brand Pillars.
• Perform other reasonable duties as assigned to support spa operations.

Job description

Starwood Hotels is seeking a Massage Therapist to deliver exceptional massage and body treatments in a luxury spa setting in Austin. You will assess guest needs, perform treatments with skill, and maintain safety, privacy, and cleanliness to create a restorative experience.

Candidates should have a high school diploma, a valid state massage license, and at least two years in a luxury spa or resort. A massage therapist certificate and strong guest-service skills are required; weekend/holiday