Spa Concierge

The Woodhouse Spas Corporation; Raleigh (NC); Hybrid; USD 21,000 - 30,000; Part time

Benefits offered by this job

Training & development

Bonus based on performance

Employee discounts

Flexible schedule

Job summary

The Woodhouse Spas Corporation is seeking a Spa Concierge to deliver the signature Woodhouse experience at our Raleigh location. You will greet guests, schedule appointments, answer calls, process payments, and support the spa team to ensure a polished guest journey.

Ideal candidates have a high school diploma, strong English, customer service or front-office experience, and comfort with Meevo software. This part-time role offers weekend availability and potential move to full-time.

Qualifications

• Experience in customer service or front-office operations.
• Ability to work in a fast-paced spa environment while maintaining professionalism.
• Comfortable interacting with guests and driving the Woodhouse experience.

Responsibilities

• Be a steward of the Woodhouse brand and standards.
• Provide primary support for the spa manager, therapists, and guests.
• Schedule appointments, answer calls, collect payments, and promote services and products.
• Assist with driving retail sales and guest retention by scheduling future visits at checkout.

Skills

Customer service

Phone reservations

Communication skills

Professionalism

Adaptability

Team collaboration

Attention to detail

Education

High school diploma or equivalent

Tools

Meevo software

Job description

Benefits:

• Training & development
• Bonus based on performance
• Employee discounts
• Flexible schedule

About Woodhouse Spa:

Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, they provide guests a holistic approach to wellness that lasts long after they leave the spa. With locations nationwide, they are the gold standard of neighborhood spas, powered by their commitment to an unparalleled spa experience that focuses on total well-being. For more information visit them at woodhousespas.com.

As a Spa Coordinator, you are the first and last impression for each guest who enters the spa, making you a critical team member in delivering service that exceeds expectations. Your role is pivotal in ensuring that every guest's experience is memorable and enjoyable from start to finish.

Primary Responsibilities:

• Being a steward of the Woodhouse brand.
• Serves as primary support for the spa’s manager, therapists, and guests.
• Ensures that every guest has a friendly, inviting, and memorable experience.
• Answers incoming calls, and listens to our guests’ needs to schedule appointments or provide service recommendations and collect payment for services.
• Partners with the therapists to increase their guest retention and retail sales by scheduling the guest’s next appointment during checkout and promoting the recommended products.
• Educates guests on the Woodhouse experience including a warm welcome, introduction to our locker room and amenities and helping them to have a seamless experience.
• Drives service and retail sales/awareness by educating guests on products and services.
• Remembers the small details that make Woodhouse Spa special
• Must be able to work weekends and some holidays.
• Must comply with all company policies and procedures.

Regular and consistent attendance is required to perform the essential functions of this position.

Must be able to work well with other Team Members, Managers, and interact with our guests.

Must have the flexibility to work Sundays

Qualifications:

• High school diploma or equivalent required.
• Ability to work in a fast-paced environment and maintain professionalism.
• Ability to pivot and navigate through change management.
• Comfortable interacting with guests in a spa setting.
• Experience in a similar role or front-office operations.
• Comfort level with driving company sales goals and initiatives.
• Proficiency in English language (reading, writing, and verbal).
• Computer proficiency.
• Previous customer service and telephone reservations experience.
• Basic accounting skills (for daily closing procedures).

Spa Concierge

Classification: Part Time with ability to move to full time

• Familiarity with Meevo software preferred.

In this position, you will:

• Be a steward of the Woodhouse brand and Woodhouse standards.
• Offer customized massage services and luxurious body treatments.
• Have access to a clean, orderly, and sanitized environment.

Physical Demands:

• Ability to stand and bend over for extended periods.
• Ability to lift up to 45 lbs.