Luxury Spa Concierge & Guest Experience Lead

Denú Hotel & Spa - Phoenix, AZ; Phoenix (AZ); Vor Ort; USD 25.000 - 30.000; Vollzeit

Zusammenfassung

Denú Hotel & Spa - Phoenix, AZ is seeking a Spa Concierge to deliver warm, personalized guest service from arrival to departure. You will manage reservations, assist with amenities, and support retail and F&B offerings in a luxury spa setting.

The role requires hospitality experience, strong communication, and the ability to multitask in a fast-paced environment. Bilingual Spanish is preferred to enhance guest interactions.

Qualifikationen

• Warm, professional guest welcome and personalized service.
• Experience with spa scheduling or hotel PMS is preferred.
• Knowledge of Forbes Travel Guide or luxury hospitality standards is a plus.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to multitask in a fast-paced luxury environment.
• Professional appearance and passion for guest service.
• Bilingual Spanish preferred.

Aufgaben

• Welcome guests with a warm, professional approach and create an elevated service experience.
• Schedule, modify, and confirm spa appointments with accurate guest records.
• Provide information on spa services, amenities, and hotel offerings.
• Escort guests in the spa and provide robes, slippers, towels, and refreshments.
• Process guest payments and daily financial transactions accurately.
• Maintain cleanliness and organization of reception, retail areas, treatment rooms, and facilities.
• Resolve guest concerns promptly or escalate to Spa Leadership when needed.
• Support retail and food & beverage offerings as required.

Kenntnisse

Hospitality experience

Spa scheduling experience

Customer service excellence

Bilingual Spanish (preferred)

POS systems proficiency

Tools

Spa scheduling systems

POS systems

Jobbeschreibung

Denú Hotel & Spa - Phoenix, AZ is seeking a Spa Concierge to deliver warm, personalized guest service from arrival to departure. You will manage reservations, assist with amenities, and support retail and F&B offerings in a luxury spa setting.

The role requires hospitality experience, strong communication, and the ability to multitask in a fast-paced environment. Bilingual Spanish is preferred to enhance guest interactions.