Luxury Spa Café Supervisor & Lead Barista

Sterling Kohler; Northern (KY); Hybrid; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Vision

Dental

401(k) with match

Competitive salary

Job summary

Kohler Co. invites applications for a Cafe Coordinator at The Greenhouse. This onsite role leads front-of-house operations, trains staff, manages inventory, and delivers exceptional guest experiences aligned with Forbes and Kohler Luxury Standards.

You will collaborate with spa services and cafe teams, develop seasonal beverages, supervise baristas, and ensure food safety. A strong background in luxury hospitality and Supervisory experience is required; ServSafe is a plus.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or equivalent required.
• Supervisory experience preferred.
• Availability to work various operational hours. This includes nights, weekends, and holidays.
• Cross-train in multiple cafes, including back-of-house culinary operations, to support broader F&B team.
• Minimum 3 years of experience in specialty coffee or luxury hospitality with leadership.
• Strong interpersonal skills, time management, and attention to detail.
• Possession of, or ability to obtain, a ServSafe Certification with the National Restaurant Association or equivalent.
• Advanced knowledge and proficiency of espresso machinery, milk science, latte art, nitro systems, and POS operations.
• Previous experience with food preparation preferred.

Responsibilities

• Perform all duties as Barista and Barista II.
• Deliver exceptional guest experiences in alignment with Forbes and Kohler Luxury Standards.
• Maintain knowledge of Kohler Waters Spa services, amenities, and wellness offerings to answer guest questions and enhance the overall spa experience.
• Manage monthly inventory counts and reconciliation, maintain accurate inventory records, and assist with purchasing, ordering, and cost control initiatives.
• Maintain cafe SOPs, opening/closing procedures, operational documentation, and food safety standards.
• Support onboarding and training new associates on service and operational standards.
• Develop and execute seasonal beverage features, promotions, and cafe initiatives.
• Support spa events, wellness programming, and guest activations throughout the Cafe and Spa facility.
• Serve as a resource for guests regarding menu items, ingredients, allergens, spa services, and resort offerings.
• Resolve guest concerns professionally and collaborate with other departments to ensure a seamless guest experience.
• Complete all tasks as assigned by leadership.

Skills

Barista Skills

Guest Service

Inventory Management

Staff Training

Espresso Knowledge

Food Safety

POS Operations

Education

High School Diploma

ServSafe Certification

Tools

POS Systems

Espresso Equipment

Job description

Kohler Co. invites applications for a Cafe Coordinator at The Greenhouse. This onsite role leads front-of-house operations, trains staff, manages inventory, and delivers exceptional guest experiences aligned with Forbes and Kohler Luxury Standards.

You will collaborate with spa services and cafe teams, develop seasonal beverages, supervise baristas, and ensure food safety. A strong background in luxury hospitality and Supervisory experience is required; ServSafe is a plus.