Luxury Spa Café Supervisor

Sterling Kohler; Northern (KY); Hybrid; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

Vision insurance

Dental insurance

401(k) with company matching

Job summary

The Kohler Co. is seeking a Cafe Coordinator to supervise front‑of‑house operations and deliver exceptional guest experiences at the Kohler Waters Spa cafe.

You will oversee daily cafe activities, inventory, ordering, and seasonal beverage initiatives while upholding Forbes and Kohler Luxury Standards. Ideal candidates have at least 3 years in specialty coffee or luxury hospitality, strong leadership, and the ability to train others.

Qualifications

• High School Diploma or equivalent required.
• Minimum 3 years of experience in specialty coffee or luxury hospitality; demonstrated leadership.
• Supervisory experience preferred.
• Availability to work various hours including nights, weekends and holidays.

Responsibilities

• Perform duties as Barista and Barista II.
• Deliver exceptional guest experiences in alignment with Forbes and Kohler Luxury Standards.
• Maintain knowledge of Kohler Waters Spa services, amenities, and wellness offerings to enhance the spa experience.
• Manage monthly inventory counts and reconciliation; assist with purchasing and cost control.
• Maintain cafe SOPs, opening/closing procedures, and food safety standards.
• Support onboarding and training of new associates on service and standards.
• Develop and execute seasonal beverage features, promotions, and cafe initiatives.
• Support spa events and guest activations across Cafe and Spa facilities.
• Serve as a resource for guests regarding menu items, ingredients, and allergens.
• Resolve guest concerns professionally and collaborate with other departments for seamless experiences.

Skills

Supervisory leadership

Specialty coffee

Espresso equipment mastery

Latte art

POS systems

Staff training

Time management

Guest service

Education

High School Diploma or equivalent

Tools

Espresso machines

Nitro systems

POS systems

Job description

The Kohler Co. is seeking a Cafe Coordinator to supervise front‑of‑house operations and deliver exceptional guest experiences at the Kohler Waters Spa cafe.

You will oversee daily cafe activities, inventory, ordering, and seasonal beverage initiatives while upholding Forbes and Kohler Luxury Standards. Ideal candidates have at least 3 years in specialty coffee or luxury hospitality, strong leadership, and the ability to train others.