Cafe Coordinator, Kohler Waters Spa

Kohler Hospitality; Kohler (WI); On-site; USD 22,000 - 34,000; Full time

Job summary

Kohler Waters Spa Cafe is seeking a Cafe Coordinator to provide supervisory support for front-of-house operations, ensuring exceptional guest experiences in a luxury spa setting.

You will oversee daily cafe operations, manage inventory and ordering, support spa events, train new associates, and be a knowledgeable resource on cafe offerings, spa services, and resort amenities, upholding Forbes and Kohler Luxury Standards.

Qualifications

• High school diploma or equivalent required.
• 3+ years in specialty coffee or luxury hospitality with leadership.
• Able to train others and manage multiple projects in high-pressure environments.

Responsibilities

• Perform duties as Barista and Barista II.
• Deliver exceptional guest experiences aligned with luxury standards.
• Maintain knowledge of spa services, amenities, and cafe offerings.
• Manage monthly inventory counts and reconciliation; assist with purchasing and cost control.
• Maintain cafe SOPs, opening/closing procedures, and food safety standards.
• Support onboarding and training of new associates on service and standards.
• Develop and execute seasonal beverage features and cafe initiatives.
• Support spa events and guest activations across Cafe and Spa areas.
• Answer guest questions about menu items, ingredients, and allergens.
• Resolve guest concerns professionally and collaborate with other departments.

Skills

Supervisory experience

Specialty coffee

Espresso knowledge

Food safety

Customer service

Training ability

Time management

Education

High School Diploma or equivalent

Tools

Espresso machines

Milk science

Nitro systems

POS systems

Inventory software

Job description

Opportunity

The Cafe Coordinator provides supervisory support for the Kohler Waters Spa Cafe, helping to oversee front-of-house operations and ensure exceptional guest experiences. This role supports daily cafe operations, inventory/ordering management, spa events and activations, and serves as a knowledgeable resource on spa services, amenities, and cafe offerings while upholding Forbes and Kohler Luxury Standards.

Work Mode: Onsite

Location: Onsite – Kohler, WI

Opportunity

The Cafe Coordinator provides supervisory support for the Kohler Waters Spa Cafe, helping to oversee front-of-house operations and ensure exceptional guest experiences. This role supports daily cafe operations, inventory/ordering management, spa events and activations, and serves as a knowledgeable resource on spa services, amenities, and cafe offerings while upholding Forbes and Kohler Luxury Standards.

Specific Responsibilities:

• Perform all duties as Barista and Barista II.
• Deliver exceptional guest experiences in alignment with Forbes and Kohler Luxury Standards.
• Maintain knowledge of Kohler Waters Spa services, amenities, and wellness offerings to answer guest questions and enhance the overall spa experience.
• Manage monthly inventory counts and reconciliation, maintain accurate inventory records, and assist with purchasing, ordering, and cost control initiatives.
• Maintain cafe SOPs, opening/closing procedures, operational documentation, and food safety standards.
• Support onboarding and training new associates on service and operational standards.
• Develop and execute seasonal beverage features, promotions, and cafe initiatives.
• Support spa events, wellness programming, and guest activations throughout the Cafe and Spa facility.
• Serve as a resource for guests regarding menu items, ingredients, allergens, spa services, and resort offerings.
• Resolve guest concerns professionally and collaborate with other departments to ensure a seamless guest experience.
• Complete all tasks as assigned by leadership.

This is a full-time position working weekends and weekdays. Hours vary between 5:00 am - 9:00 pm.

Skills/Requirements

• Must be 18 years of age or older.
• High School Diploma or equivalent required.
• Supervisory experience preferred.
• Availability to work various operational hours. This includes but is not limited to nights, weekends, and holidays.
• Ability to cross-train in multiple cafes, to include back-of-house culinary operations, such as juicing and prep, to support the broader F&B team as needed to ensure a sustainable and efficient workflow.
• Minimum 3 years of experience in specialty coffee or luxury hospitality, with demonstrated leadership or supervisory aptitude.
• Strong interpersonal skills, time management, and attention to detail.
• Proven ability to train others, manage multiple projects simultaneously, and maintain professionalism and effective decision-making in high pressure environments.
• Possession of, or ability to obtain, a ServSave Certification with the National Restaurant Association or equivalent.
• Advanced knowledge and demonstrated proficiency of espresso machinery, milk science, latte art, nitro systems, and POS operations.
• Previous experience with food preparation preferred.

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

The hourly range for this position is $16.60 - $24.90 plus tips/gratuity. The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location.

Why Work at Kohler Co?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen.So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities.We invite you to learn more about our culture and company at www.kohlercompany.com .

It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran.If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact [e-mail] . Kohler Co. is an equal opportunity/affirmative action employer.

We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement .