Luxury Showroom Sales Associate

Sub-Zero, Inc.; Chicago (IL); On-site; USD 42,788 - 50,282; Full time

Benefits offered by this job

Competitive compensation and bonus

Industry-leading health, dental, and vision plans

Generous 401(k) savings and profit sharing

Education assistance

Maternity and paternity leave

Job summary

Sub-Zero, Inc. is seeking a Showroom Sales Associate for our Chicago showroom. In this role, you will provide an exceptional appliance consultation experience, executing the showroom sales process with clients. You will work closely with trade professionals and maintain a beautiful work environment.

This position requires minimum 3 years in retail sales, preferably in luxury settings, and entails managing customer relationships and appointments. Benefits include competitive pay, health plans, and 401(k) support.

Qualifications

• Minimum 3 years retail sales environment; preferably luxury retail.
• Experience utilizing computer systems to track data (CRM).
• Basic exposure to design/merchandising a plus, but not required.

Responsibilities

• Executing the appointment setting process for the showroom including the pre‑visit interview.
• Providing an exceptional, engaging and value‑added showroom consultation for customers.
• Maintaining positive long‑term customer relationships and encouraging additional referrals.

Skills

CRM – Novice

Education

High School or better

Bachelor's or better

Job description

Address: SZ Group MW Merch Mart, 222 Merchandise Mart Plaza, Suite 134, Chicago, IL 60654, USA.

Sub‑Zero Group Midwest, a distributor of high‑end luxury appliances seeks a Showroom Sales Associate for our Chicago, IL showroom. This role serves to provide a best‑in‑class appliance consultation and shopping experience. The Showroom Sales Associate executes the showroom sales process with the goal of building a value‑added relationship with the consumer through each phase of their project. This includes overseeing and managing the consumer’s hand‑off to the retail channel. This role is ideal for someone who thrives in a client‑facing environment and is passionate about delivering exceptional service and product expertise.

Responsibilities

• Executing the appointment setting process for the showroom including the pre‑visit interview
• Providing an exceptional, engaging and value‑added showroom consultation for customers, whether it be a planned visit or walk‑in
• Supporting customers via telephone, booking appointments, sharing information and uncovering their needs
• Partnering with dealers and trade professionals to build trust and mutually beneficial relationships
• Maintaining a beautiful and comfortable work environment, for both your team and guests
• Executing a seamless retail hand‑off and positive customer experience between showroom visit and product installation
• Partnering with the Showroom Manager to ensure consistent high‑quality service and follow‑up, incorporating feedback and taking initiative in developing ongoing product knowledge
• Supporting promotional showroom activity/events and overall operations
• Maintaining positive long‑term customer relationships; follow up with clients encouraging additional referral leads and repeat business
• Participating in on‑going product knowledge and training
• Being an organized, efficient and a conscience team member
• Able to work M‑F and rotating Saturdays

This position requires a pre‑employment drug test and background check, which will be administered after a conditional job offer is extended. A negative drug test result is required for employment. Refusal to take the test or a positive result may disqualify a candidate from further consideration. All drug testing will be conducted in accordance with federal and state laws. A background check will be performed and will be conducted per FCRA standards with consent.

Benefits

• Competitive compensation and bonus based on skills – hourly range is $31.06 to $36.50 per hour along with quarterly bonus opportunity based on performance KPI's
• Industry‑leading health, dental, and vision plans
• Generous 401(k) savings and profit sharing
• Education assistance and internal training programs
• Maternity and paternity leave

Education

High School or better.

Bachelors or better.

Experience

Minimum 3 years retail sales environment; preferably luxury retail.

Experience utilizing computer systems to track data (CRM).

Basic exposure to design/merchandising a plus, but not required.

Skills

• CRM – Novice

Behaviors

• Team Player: Works well as a member of a group.
• Enthusiastic: Shows intense and eager enjoyment and interest.
• Dedicated: Devoted to a task or purpose with loyalty or integrity.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.