Luxury Showroom Sales Associate

Sub-Zero, Inc.; Philadelphia (Philadelphia County); On-site; USD 47,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental plans

Vision plans

401(k) savings and profit sharing

Education assistance and training

Job summary

Sub-Zero Group Mid-Atlantic in Philadelphia is seeking a Showroom Sales Associate to deliver a best-in-class appliance consultation and shopping experience. The role focuses on guiding customers through the showroom process, managing appointments, and ensuring a seamless hand-off to installation.

You will engage clients in-store and by phone, leveraging product knowledge to build lasting relationships, and collaborate with dealers and trade pros to drive referrals while maintaining an inviting

Qualifications

• Minimum 3 years retail sales environment; preferably luxury retail.
• Experience utilizing computer systems to track data (CRM).
• Basic exposure to design/merchandising a plus, but not required.

Responsibilities

• Execute the appointment setting process for the showroom including the pre-visit interview.
• Provide an exceptional, engaging and value-added showroom consultation for customers, whether it be a planned visit or walk-in.
• Support customers via telephone, booking appointments, sharing information and uncovering their needs.
• Partner with dealers and trade professionals to build trust and mutually beneficial relationships.
• Maintaining a beautiful and comfortable work environment, for both your team and guests.
• Executing a seamless retail hand-off and positive customer experience between showroom visit and product installation.
• Partner with the Showroom Manager to ensure consistent high-quality service and follow-up, incorporating feedback and taking initiative in developing ongoing product knowledge.
• Supporting promotional showroom activity/events and overall operations.
• Maintaining positive long-term customer relationships; follow up with clients encouraging additional referral leads and repeat business.

Skills

CRM

Customer service

Luxury retail

Education

High School or better

Bachelors or better

Job description

MID-ATLANTIC - PHILADELPH
4050 South 26th Street
Philadelphia, PA 18914, USA

MID-ATLANTIC - PHILADELPH
4050 South 26th Street
Philadelphia, PA 18914, USA

Sub-Zero Group Mid-Atlantic, a distributor of high-end luxury appliances seeks a Showroom Sales Associate for our Philadelphia, PA showroom. This role serves to provide a best-in-class appliance consultation and shopping experience. The Showroom Sales Associate executes the showroom sales process with the goal of building a value-added relationship with the consumer through each phase of their project. This includes overseeing and managing the consumer’s hand-off to the retail channel. This role is ideal for someone who thrives in a client-facing environment and is passionate about delivering exceptional service and product expertise.

This individual will be responsible for:

• Executing the appointment setting process for the showroom including the pre-visit interview
• Providing an exceptional, engaging and value-added showroom consultation for customers, whether it be a planned visit or walk-in
• Supporting customers via telephone, booking appointments, sharing information and uncovering their needs
• Partnering with dealers and trade professionals to build trust and mutually beneficial relationships
• Maintaining a beautiful and comfortable work environment, for both your team and guests
• Executing a seamless retail hand-off and positive customer experience between showroom visit and product installation
• Partnering with the Showroom Manager to ensure consistent high-quality service and follow-up, incorporating feedback and taking initiative in developing ongoing product knowledge
• Supporting promotional showroom activity/events and overall operations
• Maintaining positive long-term customer relationships; follow up with clients encouraging additional referral leads and repeat business
• Maintaining a beautiful and comfortable work environment, for both your team and guests
• Participating in on-going product knowledge and training
• Being an organized, efficient and a conscience team member
• Able to work M-F and rotating Saturdays

This position requires a pre-employment drug test and background check, which will be administered after a conditional job offer is extended. A negative drug test result is required for employment. Test results will be reviewed in accordance with applicable law and company policy. Refusal to take the test or a positive result may disqualify a candidate from further consideration. All drug testing will be conducted in accordance with federal and state laws. A criminal background check may be conducted after a conditional offer of employment. Any consideration of criminal history will involve an individualized assessment of the specific record, the nature of the position, and other factors required by applicable law.

We value our employees by providing:

• Competitive compensation and bonus based on skills- hourly range is $33.75 to $38.50 per hour along with quarterly bonus opportunity based on performance KPI's
• Industry leading health, dental, and vision plans
• Generous 401 (K) savings and profit sharing
• Education assistance and internal training programs
• Maternity & paternity leave

Equal Opportunity Employer: Sub-Zero Group Mid-Atlantic is an Equal Opportunity Employer and considers all qualified applicants without regard to any characteristic protected by applicable federal, state, or local law.

Qualifications

Skills

Preferred

CRM

Novice

Behaviors

Team Player

Works well as a member of a group

Enthusiastic

Shows intense and eager enjoyment and interest

Dedicated

Devoted to a task or purpose with loyalty or integrity

Motivations

Education

Required

High School or better.

Preferred

Bachelors or better.

Experience

Preferred

Minimum 3 years retail sales environment; preferably luxury retail

Experience utilizing computer systems to track data (CRM)

Basic exposure to design/merchandising a plus, but not required

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.