Luxury Showroom Sales Associate

Sub-Zero Group, Inc.; Chicago (IL); On-site; USD 42,788 - 50,282; Full time

Benefits offered by this job

Competitive compensation and bonus

Health, dental, and vision plans

401(k) savings and profit sharing

Education assistance

Maternity & paternity leave

Job summary

Sub-Zero Group, Inc. is seeking a Showroom Sales Associate in Chicago, IL, to provide an exceptional consultation and shopping experience for high-end luxury appliances. This role focuses on building value-added relationships with consumers during their project phases and executing a seamless retail hand-off. Ideal candidates will thrive in a client-facing environment, showcasing their passion for product knowledge and service.

Responsibilities include executing showroom appointments, managing customer needs, and supporting promotional activities. Competitive hourly compensation ranges from $31.06 to $36.50, alongside benefits like health plans and 401(k) offerings.

Qualifications

• Passionate about delivering exceptional service and product expertise.
• Ability to work M-F and rotating Saturdays.
• Must pass pre-employment drug test and background check.

Responsibilities

• Execute showroom appointment setting and customer consultations.
• Support customers via phone and manage showroom activities.
• Maintain positive customer relationships and participate in training.

Skills

Client-facing skills

Organizational skills

Communication skills

Sales process knowledge

Customer service passion

Job description

Sub‑Zero Group Midwest, a distributor of high‑end luxury appliances seeks a Showroom Sales Associate for our Chicago, IL showroom. This role serves to provide a best‑in‑class appliance consultation and shopping experience. The Showroom Sales Associate executes the showroom sales process with the goal of building a value‑added relationship with the consumer through each phase of their project. This includes overseeing and managing the consumer’s hand‑off to the retail channel. This role is ideal for someone who thrives in a client‑facing environment and is passionate about delivering exceptional service and product expertise.

This Individual Will Be Responsible For

• Executing the appointment setting process for the showroom including the pre‑visit interview
• Providing an exceptional, engaging and value‑added showroom consultation for customers, whether it be a planned visit or walk‑in
• Supporting customers via telephone, booking appointments, sharing information and uncovering their needs
• Partnering with dealers and trade professionals to build trust and mutually beneficial relationships
• Maintaining a beautiful and comfortable work environment for both your team and guests
• Executing a seamless retail hand‑off and positive customer experience between showroom visit and product installation
• Partnering with the Showroom Manager to ensure consistent high‑quality service and follow‑up, incorporating feedback and taking initiative in developing ongoing product knowledge
• Supporting promotional showroom activity/events and overall operations
• Maintaining positive long‑term customer relationships; follow up with clients encouraging additional referral leads and repeat business
• Participating in on‑going product knowledge and training
• Being an organized, efficient and a conscience team member
• Able to work M‑F and rotating Saturdays

This position requires a pre‑employment drug test and background check, which will be administered after a conditional job offer is extended. A negative drug test result is required for employment. Refusal to take the test or a positive result may disqualify a candidate from further consideration. All drug testing will be conducted in accordance with federal and state laws. A background check will be performed and will be conducted per FCRA standards with consent.

We Value Our Employees By Providing

• Competitive compensation and bonus based on skills—hourly range is $31.06 to $36.50 per hour along with quarterly bonus opportunity based on performance KPIs
• Industry leading health, dental, and vision plans
• Generous 401(k) savings and profit sharing
• Education assistance and internal training programs
• Maternity & paternity leave