Luxury Showroom Operations Lead (Hybrid — NYC)

Phillip Jeffries Ltd; New York (NY); Hybrid; USD 68,000 - 72,000; Full time

Benefits offered by this job

Base salary

Company bonus

COLA

Retirement plan

Medical, dental, vision

Employee discount

Paid time off

Job summary

Phillip Jeffries in New York seeks an Assistant Manager, Showroom Operations to lead daily showroom operations, sales support, and the sample library while delivering the luxury client experience. The hybrid role blends hands-on leadership with collaboration across Sales, Client Experience, Logistics, Design, and Merchandising to ensure outstanding performance.

You will coach teams, manage workflows, and support events, product launches, and installations, reporting to the New York Showroom

Qualifications

• Bachelor's degree preferred or equivalent combination of education and experience.
• 3-5 years of showroom operations, retail operations, hospitality, luxury goods, or similar client-focused environment.
• Experience leading, coaching, or supervising team members.
• Experience managing operational workflows, service priorities, and team performance.

Responsibilities

• Partner with the Showroom Manager to oversee daily operations of the New York Showroom.
• Provide day-to-day leadership for the Sales Support and Sample Library teams.
• Coach, develop, and support team members while reinforcing accountability and performance expectations.
• Conduct regular one-on-one meetings and provide ongoing feedback and development.
• Support workforce planning, scheduling, cross-training, and succession planning.
• Lead team meetings and ensure clear communication of priorities and objectives.
• Foster a collaborative, service-focused, high-performing showroom culture.
• Coordinate daily workflow, priorities, and operational coverage.
• Manage showroom readiness, opening/closing, and events.
• Support showroom events, product launches, and installations.
• Support the sales team through operational coordination and reporting.
• Utilize Power BI and ERP reporting to monitor showroom activity.

Skills

Leadership

Coaching

Communication

Organization

Customer service

Problem-solving

Education

Bachelor's degree preferred

Tools

Microsoft Office

Power BI

Microsoft Business Central

Intercom

CRM platforms

Job description

Phillip Jeffries in New York seeks an Assistant Manager, Showroom Operations to lead daily showroom operations, sales support, and the sample library while delivering the luxury client experience. The hybrid role blends hands-on leadership with collaboration across Sales, Client Experience, Logistics, Design, and Merchandising to ensure outstanding performance.

You will coach teams, manage workflows, and support events, product launches, and installations, reporting to the New York Showroom