Luxury Showroom Manager - Lead Design & Customer Experience

Grace Home Furnishings; California (MO); On-site; USD 50,000 - 75,000; Full time

Job summary

Grace Home Furnishings in Palm Springs, CA is seeking a showroom manager to lead a high-end luxury store and deliver outstanding customer service, product presentation, and team leadership.

You will coordinate staff schedules, refresh vignettes, assist with merchandising and design advice, and ensure a clean, visually appealing showroom that reflects the owners’ aesthetic. Weekend availability is required.

Qualifications

• Experience managing a high-end luxury store or showroom with a focus on customer service excellence and product presentation.
• Proficiency in basic computer skills, including MS Word, Excel, Email, and data entry.
• Excellent interpersonal and communication skills, with the ability to build relationships with clients, vendors, and team members.
• Strong organizational skills, including the ability to coordinate employee schedules and manage multiple tasks simultaneously.
• Proven merchandising skills, including furniture and accessory placement, creating compelling displays that engage customers and drive sales.
• Willingness to work weekends to accommodate showroom hours.
• Own a reliable vehicle with the ability to drive to customers’ homes or to assist with installations.
• Attention to detail and ability to maintain high standards of cleanliness and organization in the showroom.
• Strong leadership abilities, with experience managing a team, setting expectations, and motivating staff.

Responsibilities

• Greet and engage showroom customers in a friendly and professional manner.
• Coordinate employee schedules while fostering a collaborative team environment.
• Maintain and refresh store vignettes, ensuring that displays are aligned with the owners’ aesthetic vision.
• Assist in the merchandising of new product.
• Assist designers and in retail sales, helping to convert walk-in customers into sales and providing design advice when needed.
• Assist with the pricing of stock and special-order merchandise.
• Provide proactive follow-up on customer purchase orders, managing changes, status checks, cancellations, and ensuring timely deliveries.
• Foster long-term relationships with clients, addressing their needs and concerns, and ensuring customer satisfaction with purchases and delivery.
• Ensure the showroom is kept organized, clean, and visually appealing, with regular updates to displays.

Skills

Customer service

Product presentation

Interpersonal skills

Communication

Leadership

Tools

MS Word

Excel

Email

Data entry

Job description

Grace Home Furnishings in Palm Springs, CA is seeking a showroom manager to lead a high-end luxury store and deliver outstanding customer service, product presentation, and team leadership.

You will coordinate staff schedules, refresh vignettes, assist with merchandising and design advice, and ensure a clean, visually appealing showroom that reflects the owners’ aesthetic. Weekend availability is required.