Luxury Boutique Manager - Clienteling & Team Leader

Watches of Switzerland Group PLC; Santa Clara (CA); On-site; USD 85,000 - 120,000; Full time

Job summary

Watches of Switzerland Group PLC seeks a Breitling Boutique Manager to drive exceptional client service and a luxury boutique atmosphere. You will lead staff, set performance standards, coach for high-end selling, and work closely with the Boutique Director to achieve goals.

In this role, you will stay current on watch trends, manage operations, participate in recruitment, and train the team on product knowledge to deliver a renowned client experience.

Qualifications

• Minimum 2+ years of retail service experience, preferably luxury retail.
• Knowledge of watch trends and competition in the marketplace.
• Proficient in MS Office and retail systems for reporting and operations.

Responsibilities

• Achieve and exceed sales goals through clienteling and relationships.
• Coach staff and develop action plans for service and selling excellence.
• Stay current with market trends and client shopping behaviors.
• Forecast, plan, and budget for payroll and staffing needs.
• Manage daily operations to SW standards around selling and service.
• Assist with recruitment and retention efforts.
• Lead within the Boutique alongside the Boutique Director.
• Foster teamwork and training of product knowledge across the team.
• Deliver luxury client service in a premium boutique environment.

Skills

Clienteling

Retail service

Communication

Education

High school diploma or equivalent

College degree or equivalent experience preferred

Tools

MS Office

Retail systems

Job description

Watches of Switzerland Group PLC seeks a Breitling Boutique Manager to drive exceptional client service and a luxury boutique atmosphere. You will lead staff, set performance standards, coach for high-end selling, and work closely with the Boutique Director to achieve goals.

In this role, you will stay current on watch trends, manage operations, participate in recruitment, and train the team on product knowledge to deliver a renowned client experience.