Luxury Showroom Client Support & Order Specialist

Praxy; Los Angeles, Northern (CA, KY); Hybride; USD 55 000 - 75 000; Plein temps

Résumé du poste

Waterworks is a pioneer in luxury bath and kitchen fittings, known for exceptional design moments and a premium customer experience. The Showroom Client Support Specialist manages the full lifecycle of client orders, collaborating with showroom sales teams and clients to ensure on-time delivery and flawless service.

In this role, you will support pre-sale activities, coordinate communications across internal departments, and handle order reporting while contributing to a high-energy,

Qualifications

• 2+ years administrative or project management experience.
• Art/Interior design or luxury retail/service experience preferred.
• Strong organizational skills.
• Excellent verbal and written communication.
• Proficient in Microsoft Office.

Responsabilités

• Own order management process from pre-order through delivery while delivering exceptional customer-centric experiences to internal partners and external customers.
• Manage all communications to internal departments and external clients to ensure order accuracy, timely delivery, and client satisfaction.
• Manage and track all order reporting data.
• Support the Showroom Sales Consultants in the sales efforts with pre-sale activities like quotes/order entry, sample requests, and processing and collecting payments.
• Partner with Sales Consultant, Client Services, and Technical Support Team to resolve client issues in timely manner and to client's satisfaction.
• Other duties and responsibilities as assigned.

Connaissances

Verbal and written communication

Strong organizational skills

Administrative or project management

Art/Interior design or luxury retail

Microsoft Office

Outils

Microsoft Office

Description du poste

Waterworks is a pioneer in luxury bath and kitchen fittings, known for exceptional design moments and a premium customer experience. The Showroom Client Support Specialist manages the full lifecycle of client orders, collaborating with showroom sales teams and clients to ensure on-time delivery and flawless service.

In this role, you will support pre-sale activities, coordinate communications across internal departments, and handle order reporting while contributing to a high-energy,