Luxury Shoe Experience Specialist

LVMH Group; Coral Gables (FL); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Employee discount program

Health benefits

Paid time off

Retirement plan

Job summary

Dior Shoe Ambassador at Neiman Marcus in Coral Gables is responsible for day-to-day sales support, client journey, recruitment, and operational & visual merchandising support of the Dior shoe business. Requirements include a minimum of 3 years in luxury retail operations or sales support, ability to work full-time including evenings and weekends, and strong interpersonal and organizational skills.

This role involves POS transactions, inventory control, and collaboration with store teams to

Qualifications

• Minimum of 3 years of retail operations, cashier, or sales support experience; luxury retail experience preferred.
• Ability to work a full-time schedule, including evenings, weekends, and holidays as business needs require.
• Strong interpersonal, communication, organizational, and follow-through skills.
• Ability to stand for extended periods and regularly move, lift, and handle merchandise, fixtures, and supplies as required by the role.
• Demonstrated ability to work in a fast-paced environment while maintaining attention to detail and accuracy.
• Commitment to upholding all company policies, procedures, regulations, and standards.

Responsibilities

• Maintain a strong Dior brand presence through collaboration, engagement, and adherence to all brand standards.
• Ensure every client receives an exceptional experience by creating a welcoming environment, delivering personalized service, and partnering effectively with leased department store teams.
• Deliver expert product knowledge and brand storytelling to elevate the client experience and drive sales.
• Build and maintain strong relationships with leased department store sellers through ongoing communication, partnership, and follow-up.
• Enable sales performance by providing training, styling guidance, and collection insights to leased department store teams.
• Communicate client feedback, business opportunities, and operational insights to management.
• Execute and maintain visual merchandising standards in accordance with Dior guidelines.
• Complete all boutique opening and closing procedures, including POS operations and related Dioroutine tasks.
• Process all Dior POS transactions accurately, including dual-ring procedures, while ensuring full compliance with payment and retention policies.
• Support preparation and packaging of client purchases in accordance with Dior presentation standards.
• Maintain inventory accuracy through cycle counts, physical inventories, and stock audits, ensuring timely identification and communication of discrepancies.
• Oversee and execute all product movements, including shipments, transfers, loans, returns, and retrievals.
• Maintain organization, cleanliness, and operational standards within stockrooms and all boutique work areas.
• Manage daily operational tasks, including supply ordering and execution of Dioroutine priorities.
• Complete required daily and weekly reporting, including exception reporting, follow-up actions, and sales and banking reconciliation.
• Support overall boutique operations while ensuring adherence to company policies, procedures, safety, security, and compliance standards.

Skills

Retail operations

Cashier experience

Sales support

Customer service

Communication skills

Evenings/weekends flexibility

Tools

POS system

Job description

Dior Shoe Ambassador at Neiman Marcus in Coral Gables is responsible for day-to-day sales support, client journey, recruitment, and operational & visual merchandising support of the Dior shoe business. Requirements include a minimum of 3 years in luxury retail operations or sales support, ability to work full-time including evenings and weekends, and strong interpersonal and organizational skills.

This role involves POS transactions, inventory control, and collaboration with store teams to