Luxury Shoe Concierge & Brand Specialist

Brobston Group LLC; Short Hills (NJ); On-site; USD 42,000 - 62,000; Full time

Job summary

Brobston Group LLC is seeking a Shoe Ambassador to support the Dior shoe business at the Neiman Marcus location, delivering exceptional client service, driving sales, and maintaining operational and visual standards. The ambassador partners with store teams to provide product knowledge, training, and day-to-day sales support, while managing POS transactions, inventory accuracy, and boutique presentation.

This role focuses on creating a welcoming client experience, offering styling guidance,

Qualifications

• Minimum of 3 years of retail operations, cashier, or sales support experience; luxury retail preferred.
• Ability to work a full-time schedule including evenings, weekends, and holidays as required.
• Strong interpersonal, communication, organizational, and follow-through skills.
• Ability to stand for extended periods and regularly move, lift, and handle merchandise and fixtures.
• Demonstrated attention to detail, accuracy, and ability to work in a fast-paced environment.
• Commitment to upholding company policies, procedures, safety, security, and compliance standards.

Responsibilities

• Create a welcoming client experience and deliver personalized service and brand storytelling to drive sales.
• Provide training, styling guidance, and product insights to leased department store teams.
• Execute and maintain Dior visual merchandising and boutique presentation standards.
• Process POS transactions accurately and follow payment and retention procedures.
• Support inventory cycles, counts, stock audits, and manage product movements and shipments.
• Prepare and package client purchases to presentation standards and support boutique opening and closing procedures.
• Maintain stockroom organization, cleanliness, and daily operational tasks.
• Complete required reporting, sales reconciliation, and communicate client feedback and business opportunities to management.

Skills

Retail experience

Customer service

POS handling

Brand storytelling

Team collaboration

Attention to detail

Job description

Brobston Group LLC is seeking a Shoe Ambassador to support the Dior shoe business at the Neiman Marcus location, delivering exceptional client service, driving sales, and maintaining operational and visual standards. The ambassador partners with store teams to provide product knowledge, training, and day-to-day sales support, while managing POS transactions, inventory accuracy, and boutique presentation.

This role focuses on creating a welcoming client experience, offering styling guidance,