Luxury Service Manager — Front-of-House Leader

JF Restaurants; New York (NY); On-site; USD 75,000 - 85,000; Full time

Job summary

Casa Cruz New York is a six-story Beaux-Arts townhouse dining venue on Manhattan's Upper East Side. We are hiring a hands-on Service Manager to lead on the floor, grow the front-of-house team, and ensure every guest experience reflects our Casa Cruz standard.

You will work with the General Manager and leadership to oversee service from open to close, train staff, manage reservations, assist with events, and uphold the luxury hospitality we are known for.

Qualifications

• At least 2 years of restaurant management experience; high-volume or luxury hospitality experience is a plus.
• Strong food, beverage, and service knowledge.
• A natural ability to lead, motivate, and develop a team.
• Excellent communication, organization, and problem-solving skills.
• Familiarity with Toast POS, Microsoft Office, inventory, and cost control.
• Flexibility to work evenings, late-night closings, weekends, and holidays as needed.
• Ability to obtain Food Handler certification within 30 days of hire.

Responsibilities

• Lead service from open to close, maintaining exceptional standards for hospitality, presentation, and cleanliness.
• Be a visible presence on the floor, supporting the team, anticipating guest needs, and resolving issues with confidence and care.
• Train, coach, and develop front-of-house staff, building strong product knowledge and consistent service standards.
• Work closely with the kitchen and management team to ensure seamless communication and service.
• Oversee reservations, support the host stand, and assist with private events from inquiry through execution.
• Support opening and closing procedures, cash handling, administrative tasks, and daily operations.
• Assist with guest feedback and service recovery, ensuring concerns are handled thoughtfully and promptly.
• Support food and beverage education, inventory management, and cost-control initiatives.
• Lead by example through professionalism, accountability, attention to detail, and teamwork.

Skills

leadership

communication

problem-solving

organization

guest service

Tools

Toast POS

Microsoft Office

Job description

Casa Cruz New York is a six-story Beaux-Arts townhouse dining venue on Manhattan's Upper East Side. We are hiring a hands-on Service Manager to lead on the floor, grow the front-of-house team, and ensure every guest experience reflects our Casa Cruz standard.

You will work with the General Manager and leadership to oversee service from open to close, train staff, manage reservations, assist with events, and uphold the luxury hospitality we are known for.