Assistant Front Office Leader - Luxury Hospitality

Casa Cipriani New York; New York (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

Casa Cipriani New York is seeking an Assistant Front Office Manager to support the daily operation of the Front Office and deliver the highly personalized, discreet, and attentive service expected at our luxury hotel and private members club. You will work closely with the Front Office Manager and Director of Front Office to lead the team and ensure flawless guest experiences from pre-arrival to departure.

The role requires hands-on leadership from the floor, a polished hospitality presence, and

Qualifications

• Bachelor's degree in Hospitality Management or related field preferred.
• 3+ years in Front Office, Rooms, or Guest Services in upscale or luxury hospitality.

Responsibilities

• Support the Front Office Manager and Director of Front Office in daily operation and service standards.
• Supervise Front Desk Agents and Front Office staff during shifts, ensuring professional and attentive service.
• Lead Front Office operations on duty and provide direction to the team.
• Maintain a visible, approachable presence in guest areas to enhance experiences.
• Coordinate VIP and special arrivals and ensure accurate documentation of guest preferences.

Skills

Hospitality leadership

Guest relations

Team supervision

Operational excellence

Problem solving

Discretion

Education

Bachelor's degree in Hospitality Management

Business Administration degree

Tools

OPERA PMS

Job description

Casa Cipriani New York is seeking an Assistant Front Office Manager to support the daily operation of the Front Office and deliver the highly personalized, discreet, and attentive service expected at our luxury hotel and private members club. You will work closely with the Front Office Manager and Director of Front Office to lead the team and ensure flawless guest experiences from pre-arrival to departure.

The role requires hands-on leadership from the floor, a polished hospitality presence, and