Luxury Service Leader: Elevate Experience & Profitability

Reliable Lexus; Springfield (MO); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Reliable Lexus BMW of Springfield & Audi Springfield is seeking a proven Service Manager for a luxury brand environment in Springfield, MO. Lead a high-performance service team, ensure exceptional customer experiences, and drive profitability with accountability and rigorous standards.

You will coach Service Advisors and Technicians, set clear expectations, and own results across communication, service delivery, and follow-up with customers.

Qualifications

• Previous Dealership Service Manager experience is required.
• Strong focus on customer satisfaction and luxury service standards.
• Proven ability to lead Service Advisors and Technicians to meet CSI and profitability targets.

Responsibilities

• Lead and develop Service Advisors and Technicians.
• Set and enforce performance expectations; coach and hold people accountable.
• Drive customer satisfaction through proactive communication and luxury service delivery.
• Improve department production and profitability while maintaining high CSI.

Skills

Leadership

Communication

Accountability

Productivity

Profitability

Customer service

Job description

Reliable Lexus BMW of Springfield & Audi Springfield is seeking a proven Service Manager for a luxury brand environment in Springfield, MO. Lead a high-performance service team, ensure exceptional customer experiences, and drive profitability with accountability and rigorous standards.

You will coach Service Advisors and Technicians, set clear expectations, and own results across communication, service delivery, and follow-up with customers.